The industry needs to drop (and should never have adopted) m-tickets ASAP. It is causing not insignificant reputational damage both to the industry at large and to the very idea of e-ticketing which is a crying shame as e-tickets are actually very well implemented along the lines that appear to have been common on the Continent for quite a while now. It's only UK TOCs, as far as I'm aware, that went down the mad m-ticket route which has then led to these sorts of issues.
In any event the OP appears not to have returned and our continuing discussion on this topic is not particularly helpful to them! I suggest anyone wishing to comment further on the terribly flawed m-ticket system does so on this recently started thread here. To the OP @A.h if you do require further assistance please do let us know via the Report button at the bottom of this post or the "Contact Us" button at the bottom of every page and we will re-open the thread so you can get more advice.
In any event the OP appears not to have returned and our continuing discussion on this topic is not particularly helpful to them! I suggest anyone wishing to comment further on the terribly flawed m-ticket system does so on this recently started thread here. To the OP @A.h if you do require further assistance please do let us know via the Report button at the bottom of this post or the "Contact Us" button at the bottom of every page and we will re-open the thread so you can get more advice.