bb21
Emeritus Moderator
- Joined
- 4 Feb 2010
- Messages
- 24,151
You should complain to both companies separately - fundamentally the root cause was a change to the departure time of your train of which you were inadequately notified.
I disagree on this point, unless the customer boarded an incorrect service due to it being incorrectly advertised or incorrectly advised, which if it were the case I would have expected the OP to have mentioned it by now. The railway cannot be held liable for a customer's own mistake.
It would also be difficult to prove in most cases.
If you were then given permission to travel by an alternative route then you certainly should not have been charged on the second train. If the permission was not given "correctly" or should not have been given at all that's an internal matter for the two companies to sort out between themselves.
That I agree with. If all were as stated, the customer should not have been charged the extra fare. This again brings back to the points repeatedly made on the forum before that a verbal authorisation really should be accompanied by an endorsement on the ticket at all times. It isn't satisfactory to leave a customer in a "he said", "she said" quandary.
Unless the companies can show you were negligent, you may also be able to obtain compensation for the delay to your journey.
I disagree along the same reasons stated before.