About a month ago I bought some tickets to travel with Southern, for £14 (full price £48). I didn't want to use Southern's new booking engine so I booked with London Midland, and chose the free post as delivery.
They didn't turn up after a few days, so I called LM and they said that was fine, and to call them a few days before I travel to arrange 'ticketless travel'.
A month passes by and the £14 deal sells out. Yesterday I called them and they went back on their word and said that since I was travelling with Southern, they couldn't do anything. I pressed them, and they agreed to call Southern. They came back on the line to say that Southern had refused to help and I would need to purchase some more tickets for £28 (the current lowest Advance price), but a manager would call me back the next day.
I then called Southern who said that while London Midland shouldn't need to deal with them to replace the tickets, they always give benefit of the doubt to customers in these cases.
After no callback, I called LM again this evening and told them Southern had no problem. They called Southern again and said that they said no, and that they could only issue 'ticketless travel' for journeys wholly on London Midland, and they could not reissue tickets and I would have to buy the tickets again. I agreed to pay the £14 again since they had told me to wait, but they refused and I am told a manager will call me back tomorrow.
Will LM offer me £14? Is it acceptable for them to just refuse?
They didn't turn up after a few days, so I called LM and they said that was fine, and to call them a few days before I travel to arrange 'ticketless travel'.
A month passes by and the £14 deal sells out. Yesterday I called them and they went back on their word and said that since I was travelling with Southern, they couldn't do anything. I pressed them, and they agreed to call Southern. They came back on the line to say that Southern had refused to help and I would need to purchase some more tickets for £28 (the current lowest Advance price), but a manager would call me back the next day.
I then called Southern who said that while London Midland shouldn't need to deal with them to replace the tickets, they always give benefit of the doubt to customers in these cases.
After no callback, I called LM again this evening and told them Southern had no problem. They called Southern again and said that they said no, and that they could only issue 'ticketless travel' for journeys wholly on London Midland, and they could not reissue tickets and I would have to buy the tickets again. I agreed to pay the £14 again since they had told me to wait, but they refused and I am told a manager will call me back tomorrow.
Will LM offer me £14? Is it acceptable for them to just refuse?