Locked in at Blackburn Station

[scrapy]

I would hope that the keys for Wigan North Western and Wigan Wallgate are kept at Wigan North Western and Wigan Wallgate instead of 40 miles away.

Probably not , given they are managed by different TOCs.

Wigan Wallgate does at least have a foot crossing to exit the station at the Southport end through a gate that occasionally gets used (with the permission of the signaller) if disabled passengers are stranded on the platform by a lift breakdown. I assume this needs a number 16 key which should be readily available.

 

[Wolfie]

Well done Northern, very well handled.

Agreed.

 

[miami]

Well done Northern, very well handled.

They have done the minimum that should occur after an event like this. "Very well handled" is patronising.

 

[LowLevel]

They have done the minimum that should occur after an event like this. "Very well handled" is patronising.

What more would you like? The errant staff member to be put in the stocks? Transportation free of charge of a surplus class 153 to each of the unfortunate victim's gardens as an ornament, free of charge?

They appear to have looked at the issue, identified the cause, put in place measures to immediately prevent it occurring again and review their general policies, and compensated the customers involved to their apparent satisfaction.

It seems to be have been well handled enough to me.

 

[miami]

They appear to have looked at the issue, identified the cause, put in place measures to immediately prevent it occurring again and review their general policies, and compensated the customers involved to their apparent satisfaction.

Yes, this is what should be done (although I'd be concerned if they were only looking at Blackburn specifically rather than all stations this could happen at). That is the bare minimum that should be done, and thus does not deserve any plaudits like "very well handled", and more than a train driver not running a red light would deserve "very well handled".

 

[najaB]

What more would you like? The errant staff member to be put in the stocks? Transportation free of charge of a surplus class 153 to each of the unfortunate victim's gardens as an ornament, free of charge?

Have a read through the thread. I rather suspect that there's nothing that would have been enough.

 

[kevconnor]

Seems a good outcome that the OP is happy with and hopefully prevents similar incidents from happening again in future.

 

[Cowley]

I think this is pretty much wrapped up now with a decent enough outcome.
It’s been interesting, thanks for your contributions everyone.