Thank you for this information, I was not alerted of this at all on board or at East Croydon or Upper Warlingham. I suppose this time the delay can be excused, but the lack of communication cannot. Do they just not bother and expect you to have Twitter to find out the answers? Whilst I am grateful you told me this, I shouldn't have to come onto an online forum to ask about why my train was delayed
You are correct that the information given out was fairly bland; what didn't help was that it seemed not all stations' CIS systems had been updated, and that the detailed info for staff involved was buried at the very bottom of an endless pile of emails. However, staff in possession of the information should have been able to eventually find it, but maybe there were technical reasons why not (eg. email server problems, phone problems, etc. etc. etc.).
There were actually combinations of delays due to several issues, each impacting every train differently:
- Signalling problems requiring trains to pass a signal at danger with authority and run at caution on the Down East Grinstead between the former station at Selsdon and the starter signal at Sanderstead
- A 20mph restriction imposed in both directions through Oxted Tunnel following results of a track monitoring train passing over the line
- A track circuit fault disrupting trains between Crowborough and Uckfield
- Train crew diagrams not covered
- Crew on trains which were out of sequence at East Croydon, resulting in trains waiting for their crews who were stuck behind
- Congestion as a result of the above due to long signal sections on the East Grinstead & Uckfield lines
