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Misdated printed ticket

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Elecman

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I booked on March 10th two advance tickets to Birmingham from Preston on the 16th. Collected them on the 15th from the TOD machines at Preston. Only noticed yesterday morning at 0610 when getting on the train that the seat reservation wqs dated wrongly and was actually dated for 11th March ( as was the ticket on inspection).

How did the TOD machine print the tickets 4 days after they were supposedly dated for.? As the return ticket was dated correctly?

Fortunately the Virgin train manager allowed me to travel without penalty.
 
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trentside

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The machine just retrieved the booking as it was placed, have you checked the date of travel on your confirmation email?
 

transportphoto

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Are you sure you didn't book them for the 11th, I dare say you did! Tickets remain available for collection some time after validity.

TP
 

najaB

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No booking was for the 16th as per the correct return ticket.
This is going to sound patronising, but have you double-checked the booking confirmation email? It is quite odd for a ticket to print with completely the wrong date on it.
 

hairyhandedfool

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I had someone come up to me today determined that she'd been given tickets (through ToD) for the wrong date and, having consulted her email confirmation, it turned out she had made an error, but if you definitely haven't made an error, you should contact the company you booked with as this may be a bug in the system.
 

DaveNewcastle

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Sometimes, when making a booking on-line, we can enter the correct date, time, origin and destination stations, and when presented with a list of options, either choose to go back to change some small detail or our browser seems to freeze and so we go-back or refresh the screen, and that when we do, the date reverts today's date. If it does, and the time of journey is for a time of day earlier than now, then the date will default to tomorrow.
If we proceed assuming that the date is still as we selected and can clearly see that the stations are as selected, then the situation you encounterd will arise.

That scenario seems to fit with the some of facts presented (the ticket being booked on 10th and issued for travel on 11th).

Just a thought.
 
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bb21

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4 Feb 2010
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Normally the recommended procedure is to buy new tickets and get in touch with the retailer. Once it is confirmed that the tickets were printed incorrectly, the additional ticket purchased would be refunded, possibly with a goodwill sum on top too.

I know some are going to turn around and argue that one does not have to carry spare money when travelling, in which case ignore the above, and explore several of the other options, possibly even having to take an Unpaid Fare Notice and get in touch with the retailer after the event. I would expect these cases be resolved such that the passenger would not have to lose out financially.
 
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