BRX
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- 20 Oct 2008
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[original OP edited to make clear that the question being asked applies regardless of whether travelling on a through fare, or on so called "split tickets"]
As I understand it, iftravelling on split tickets making a multi-leg journey, and a connection for a leg with an operator-specific ticket is missed, then
(a) The railway is obliged to get you to your destination or provide overnight accommodation before doing so the next day
(b) You can be obliged to wait for the next service operated by the TOC that your ticket is specific to, even if other operators' services depart previous to that.
This can be frustrating if it means you have to wait, say, an hour for your train whilst multiple other ones depart to your destination, but is there any limit (other than the end of service) to how long you can be made to wait?
eg. a late running inbound service means you miss a booked train departing at 9am, and that operator's next service to your destination isn't until 9pm, do you have to wait for 12 hours, or does some notion of "reasonableness" kick in?
And if your service is a once-daily one, can they decide to tell you to wait 24hrs and provide you with overnight accommodation, instead of buying you a new ticket that will be valid with other operators?
As I understand it, if
(a) The railway is obliged to get you to your destination or provide overnight accommodation before doing so the next day
(b) You can be obliged to wait for the next service operated by the TOC that your ticket is specific to, even if other operators' services depart previous to that.
This can be frustrating if it means you have to wait, say, an hour for your train whilst multiple other ones depart to your destination, but is there any limit (other than the end of service) to how long you can be made to wait?
eg. a late running inbound service means you miss a booked train departing at 9am, and that operator's next service to your destination isn't until 9pm, do you have to wait for 12 hours, or does some notion of "reasonableness" kick in?
And if your service is a once-daily one, can they decide to tell you to wait 24hrs and provide you with overnight accommodation, instead of buying you a new ticket that will be valid with other operators?
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