We don't have an issue with coffee cups at my station. However, the most popular destination is Sheffield yet the only popular option offered is for a single, despite there being space for at least 3 more popular options. Cynically I might suggest that's because there's a much poorer service out of Sheffield and most get a bus, taxi, are picked up, or even walk rather than get a train back.
Whatever, observation shows those picking up pre-ordered tickets have no bother - but some are collecting handfuls of paper. With 4 likely TOCs to be used on journeys from the station there's resistance to using TOC specific Apps. I know, I've managed to use all 4 with success, but originally had some difficulty with connecting services. Some swear by Trainline, others are against. It will take a few more years to get many less frequent travellers to use an App.
It's the immediate travellers that are really causing delays. They struggle to follow the complexity of all the options they're confronted with. They put their bag down, or up, to concentrate. The train arrives and they leap on. Oh dear.................
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