- 11 Apr 2013
For clarity: After going through the ticket buying process the last instruction is 'insert cash or present card'. I'm sorry if I gave the impression this was a choice between the two. Obviously you can't insert cash. It will not issue a PTP. This differs from all of the other TVMs I use at other (unmanned) Northern stations.
On the previous occasions when I have picked up a PTP from other stations the conductor collected the PTPs from me on the train as part of ticket issuing. This leads me to believe that they need to physically account for discounted tickets issued. If so I can understand the situation they are in.
I do resent the implication of being branded a liar by staff contradicting my experience on the platform by saying that a PTP was available when it very definitely isn't.
This sounds like the behaviour of a machine outside a Penalty Fare zone - is that the case?