But that's the thing isn't it. When you make a universal comment about staff and then forget that passengers can also be just as bad then you realize how ignorant sweeping generalizations can be.
I know you're rail staff and you therefore will naturally want to defend other rail staff, but the security contractors working on behalf of Northern tend to only be defended by staff at companies far away, such as yours.. The staff who actually encounter these individuals are far less likely to defend them. On the contrary, see...:
Dear pstm01, just a few things I would like to say
90% of your colleagues are muppets who cause passengers and staff no end of trouble with their useless advice and non existent ticketing skills.
10% should be hired on the spot by Northern as they do a excellent job considering what they have to work with.
That is all.
trust me I have had years upon years of dealing with them. They don't improve the longer they are there. Luckily Northern have seen the light and started poaching the decent ones bit by bit but the look on the supervisors faces after a shift says it all.
Given the comments above, it sounds like
crehld's claim that he is "likely" to run into trouble and that they "often" fail the attitude test, is unlikely to be far off the mark. This is in stark contrast to your own comments about passengers, which you appear to be applying to all.
I see and hear passengers all day but a single member of staff says one bad thing and all hell breaks loose. In no way am I defending poor staff but they have a right to do their job without the rampant abuse.
Everyone has the right to go about legitimate business without abuse, false allegations, and intimidation.
Intimidation... innocent people have no reason to fear.
I wish that were the case, but it's not. There have been numerous instances of people being denied travel or worse, including on your TOC.