Anyone know what the rules are here?
Story as follows:
12-year-old on train in London, travelling to school, has an Oyster card but didn't bring it with him. Caught, gives address to inspector, receives demand for £20 by post.
Parent appeals, receives reply to appeal as follows:
"Whilst we acknowledge that it is not your responsibility as the legal parent/guardian to make payment, we advise you that the amount outstanding £20.00 must be forwarded within 14 days of the date of this letter in order to avoid further debt recovery action being taken which will incur an additional admin fee of £20.00."
Parent tries to pay £20 online, cannot, so calls the payment line, which she cannot get through to for a couple of days, but eventually does, but has now missed 14-day deadline, and is told to pay £40 instead.
Sends £20 via recorded delivery in full and final settlement.
Story as follows:
12-year-old on train in London, travelling to school, has an Oyster card but didn't bring it with him. Caught, gives address to inspector, receives demand for £20 by post.
Parent appeals, receives reply to appeal as follows:
"Whilst we acknowledge that it is not your responsibility as the legal parent/guardian to make payment, we advise you that the amount outstanding £20.00 must be forwarded within 14 days of the date of this letter in order to avoid further debt recovery action being taken which will incur an additional admin fee of £20.00."
Parent tries to pay £20 online, cannot, so calls the payment line, which she cannot get through to for a couple of days, but eventually does, but has now missed 14-day deadline, and is told to pay £40 instead.
Sends £20 via recorded delivery in full and final settlement.