This is an email sent to FGW today......any comments welcome....... "As a regular user of Reading Station I would like to congratulate you on the wonderful new facilities opened today. However, I have an observation about the new platform A / B designations on 12-15 and the corresponding ( or not) Customer Information provided for departing trains. This morning I awaited a local service to Maidenhead on platform 15 at the "B" end only to find the three car train stop in the "A" end and this evening on return there were many passengers waiting on the "A" end of Platform 13, but we stopped all the way down at the "B" end. On closer inspection, and talking to a FGW driver, I note that there are 2,3, 4 etc "car stop" indicators along the platform, which would imply this will always be the case. i.e. London bound "local" trains (not HST which is spread over the whole platform, although the re is the opportunity to announce First class at the "A" end and Standard class at the "B "end) will always leave from the "A" end and Oxford bound trains will always leave from the "B" end. If this is the case why not announce it or indicate on the screens, that way you would avoid a lot of passengers having to unnecessarily hike up and down the platform. Previous Reading only had one staircase, so this was not an issue, but required additional sign age regarding GOLD, PINK and BLUE areas on the platform. But now a passenger needs to make a choice "A" end or "B" end and the CIS should direct them to the correct end. This can only improve your on-time running and also make better use of the facilities for passenger dispersal. I await your response eagerly. As an aside I note the the platform staff booklets do show A or B.....So why don't they tell people that...my experience today, was they did not know. I would appreciate a reasoned response."