Intention is to bring all interiors up to Aurora style so users will see a very similar train whatever route they're on. Better seats than any other 800 units, no ironing boards. That's going to take time - probably 5 years or more. Comes back to priorities as to how badly the interiors need it, what needs doing to make the train actually run, how many units of what type can be spared at a time, and where all the work can be done. 360s will have no first class. All their major teething problems should now be resolved, although isolated ones may remain.
We didn't fully cover pricing in the 4 break out groups I was with. That would have opened another full can of worms. I did point out that ERM must be doing well for revenue between Sheffield and Manchester on Saturdays when they can fill their 9.43 train at £23.20 single when Northern's 9.14 can get you there for £6.30 (usually with a seat from Sheffield but standing from Dore). Shrug of shoulders on that. TPE's spacious 9.11 or 10.11 come in at £12.40.
There certainly is a fleet stabling and servicing issue pending, particularly when new stock arrives in strength and has to be kept alongside old until all training is complete. There are very expensive plans being prepared for that. Just hope the funds to do it are forthcoming and in enough time. Eastcroft comes in cheap compared with them.
Some of this needs relaying better to long suffering users. However, when you're 2 or 3 hours late on a cold and wet day after your train has been cancelled or severely delayed, then you have to stand all the way, jam in 5 years time doesn't make it much better. My sympathy goes to all customer facing staff, on trains, stations, call centres and media trying to keep things moving as well as they do.