Journo
Member
- Joined
- 10 Apr 2018
- Messages
- 15
Good day, I was wondering if one of you railway experts could advise me. I am currently writing a complaint to Thameslink about the behaviour of one of their revenue protection staff this morning.
This morning I was on the 0716 from Streatham to London Blackfriars. Just before we arrived at Elephant and Castle there was a Revenue Protection Inspector checking tickets.
When he reached me I asked to see his ID, he then asked why I wanted to see it and I stated that as I was using my bank card I wanted to check his identity. Instead of being shown the ID I was then told that I use my bankcard and if I do not like using it then I should get an Oystercard, I said that was all well and good but I would still like to see some ID. I would say this interaction took around two minutes before he would show his ID, and then when he did he tutted, and called me pathetic.
I find this totally unacceptable, I hope that you can remind your RPIs that when a member of the public asks to see their ID then they should show it. As far as I am aware all RPIs should have an authorised collectors pass or warrant badge.
Maybe you could also remind them of Bylaw 24(3) "An authorised person who is exercising any power conferred on him by any of these Byelaws shall produce a form of identification when requested to do so and such identification shall state the name of his employer and shall contain a means of identifying the authorised person"
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Is there anything else I should add it? Thanks
This morning I was on the 0716 from Streatham to London Blackfriars. Just before we arrived at Elephant and Castle there was a Revenue Protection Inspector checking tickets.
When he reached me I asked to see his ID, he then asked why I wanted to see it and I stated that as I was using my bank card I wanted to check his identity. Instead of being shown the ID I was then told that I use my bankcard and if I do not like using it then I should get an Oystercard, I said that was all well and good but I would still like to see some ID. I would say this interaction took around two minutes before he would show his ID, and then when he did he tutted, and called me pathetic.
I find this totally unacceptable, I hope that you can remind your RPIs that when a member of the public asks to see their ID then they should show it. As far as I am aware all RPIs should have an authorised collectors pass or warrant badge.
Maybe you could also remind them of Bylaw 24(3) "An authorised person who is exercising any power conferred on him by any of these Byelaws shall produce a form of identification when requested to do so and such identification shall state the name of his employer and shall contain a means of identifying the authorised person"
-=-=-=-=-=-
Is there anything else I should add it? Thanks