ChiefPlanner
Established Member
When one considers the places they served, they weren’t that bad. When LU took over the DC stations I remember one of the first “quick win” jobs was to have a load of bullet holes removed from Harlesden station!
If my memory is right, the “personal security” issues were actually more focussed on the DC lines than the NLL. LU taking over the dodgy bit from Queen’s Park to Wembley Central would probably have resolved most of that even if it had stayed with Silverlink.
Places like Kensal Green, Harlesden and Stonebridge Park were certainly pretty menacing at night in the late 90s / early 2000s.
I suppose that 99% reliability and 94% punctuality was not too bad really.
The desperate class 117 DMU's on the Barking line were a challenge and the conversion of Willesden to Clapham to 313's was a major improvement.
Safety - well the DC had an impressive CCTV system and the staff were excellent and proactive , they kept the lid on things - without which it would have been anarchy. Kensal Green to North Wembley and Carpenders Park to Watford High St were the worst sections. The North London got worse the further east you got - with special mention of Dalston to Stratford (LL) - the North Woolwich line was so underused there was hardly any reported crime.
Chris Green noted on his arrival from Scotland that the DC line carried more passengers than their flagship route , and started off "Operation Sparkle" to pull things up a bit. We could have done much better with a more generous station staffing level but the franchise subsidy levels were too tight really.
I suppose there were other contenders in the league - such as certain sections of Kent.