Hello , Does anyone who has had a Dmi interview give an idea of the sort of questions you are asked ?
Thank you
Tell me about a time you:
Dealt with an irate customer
Made and rectified a mistake
Dealt with an emergency
Gave great customer service
Dealt with large groups of people
Had to break bad news to someone
Saw some terrible service
Worked as part of a team
Used discretion
Followed rules and regulations
Worked for long periods of time alone
Communicated effectively
Had to do something you didn't want
Had to deal with large groups of people
Had to get a difficult message across
Solved a problem on your own
Worked in a health and safety conscious environment
You achieved something as part of a team
And so on.
And obviously the questions regarding the TOC you applied for.
During my interview I was asked about my highest achievement.