Thameslink "Customer Cabinet"

Discussion in 'UK Railway Discussion' started by TheNewNo2, 12 Aug 2015.

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  1. TheNewNo2

    TheNewNo2 Member

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    From the Thameslink website



    Seems like an interesting idea to improve customer relations, although it smacks to me a bit of the "student council" thing you may see in schools - a sop towards representation without any actual ability to affect things.
     
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  3. DelayRepay

    DelayRepay Member

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    How are the members selected? Are they appointed by the company or will there be some kind of ballot? Will they ensure a mix of commuters, leisure travellers etc?
     
  4. amateur

    amateur On Moderation

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    They do a similar thing at abellio ga. they call em customer panels. East and west. Do you get free travel on gn or tl if you volunteer
     
  5. Lockwood

    Lockwood Member

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    I came into this thread expecting a new way of containing passengers on rolling stock.
     
  6. AM9

    AM9 Established Member

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    That's what the 700s are for, one very long box! :)
     
  7. misterredmist

    misterredmist Member

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    [/I]
    Ha Ha - very funny

    it will be interesting to see if we ever get any feedback from the "customer cabinet"....
     
  8. Camden

    Camden Established Member

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    I think it is a good idea, it is possible it will get good quality feedback from passengers right back to the company to be acted on far faster than identifying issues through complaints analysis
     
  9. Stats

    Stats Member

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    They'll have their own websites so I would have thought so. They'll be two cabinets, one for Thameslink (North) and Great Northern, and one for Thameslink (South), Southern and Gatwick Express.

    They already have the passenger panels to get feedback from customers.
     
  10. ess

    ess Member

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    I also thought this was some kind of locker on a station -- like a save-a-penny, spend-a-penny jar
     
  11. Mojo

    Mojo Forum Staff Staff Member Administrator

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    Nothing new really; Great Western have had a Customer Panel for years and I'm sure there are other Tocs out there with similar.
     
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