A friend told me of a couple of passengers turning up at Plymouth off a terminating train from Paddington one afternoon asking the platform staff
Pax- " which platform the train to Paris left from?"
Staff- "there are no trains to Paris"
Pax "but we have got reservations" waving tickets at staff member.
Staff- "can I see those tickets and your itinerary please"
Pax- hands over paperwork with train times and tickets to Par in Cornwall.
Staff- "these tickets are to Par"
Pax- "but we thought it meant Paris, how do we get there as we have got a table booked in a restaurant tonight"
Staff- "well you need to go back to London, stay in a hotel and catch the underground to Waterloo for the Eurostar in the morning, unfortunately you dont have any tickets for the Eurostar and they wont be cheap plus you wont get there until dinnertime tomorrow"
Pax- "are you (meaning FGW) going to pay for it all because it isnt our fault"
Staff- "who sold you these tickets if you wanted to go to Paris"
Pax- "we got them out of the ticket machine at Paddington"
Staff- "sorry but how is that FGWs fault, there isnt much I can do but you can either stay in Plymouth, go down to Par for the evening or I can see the train manager to ask if he will allow you to use your tickets for tomorrow to get back to London"
Pax- "I suppose we had better go home if your not going to help us"
Staff- "So you dont want me to see the train manager for you?!
Pax- "of course we do"
Staff- "well surely that is helping you"
Pax- "okay, um thanks"
Staff- has a quiet word with guard, helps passengers back onto the same HST that they had caught down to Plymouth and then goes back and tells the TM the full story
TM- nearly falls over with laughter and struggles to keep a straight face every time he walked past the couple!
