Go and work with them In control and see how you do!Our control staff don't control anything. They sit back and watch the train plan fall to s*** on a daily basis with no input from them to try and change anything. I have personally rang them on numerous occasions to suggest ways of reinstating trains, only to be told "well we've already cancelled it now".
I know the majority of issues fall down to planning, we all know that. but day to day, control are useless. If you'd ever rang our control about a simple (and I mean simple) mk5 fault, you'd understand exactly where I'm coming from.
I love people who come on here and critique conteol teams without knowing what they face as a team!
Yes they mistake, all people do, but to late blame to them without knowing what they are facing is uncalled for.
I suggest you apply for a role in TPE control.In the very specific case of TPE some of the blame can be directed at control. TPE’s seemingly default option to any sort of disruption is to automatically cancel everything, even where the line is open with capacity, and there’s both train and crew in place ready to run the service.
It’s especially noticeable between York and Newcastle where the default is to cancel everything and dump everyone onto LNER. TPE not having the slightest bit of concern about how passengers for the two stations not served by LNER (Thirsk and Chester le Street) are supposed to get to where they’re going, they’ve dumped it onto LNER and cease to consider it to be their problem. The end result increasingly often being LNER station staff arranging taxis for passengers themselves.
It doesn’t help when control send one message to the social media team and something completely different to station staff, as happens regularly with TPE, as it leads to station staff either not knowing about what’s happening at all or in some cases finding out what’s happening from the passengers showing them on Twitter.
Control might not be the root cause of TPE’s issues but they’re certainly not helping things.
It’s a very stark contrast to the likes of LNER where it’s noticeable that control will do anything they can to keep services running, regardless Network Rail, the DFT or the Great British weather throws at them.
Yes they make mistakes. But can you imagine the pressure that small team of people is under to attempt to deliver a service?
Maybe 5-6 people who are, from personal knowledge, busting a gut day in, day out to do the damn best they can to deliver a service.