My other half, who has a Freedom Pass, had problems when making the above journey last week. She was on an early flight so needed to start travelling at about 0700. NRE suggested travelling Dalston Junction (0710) to New Cross Gate (0731) on London Overground then Southern from New Cross Gate (0738) arriving Gatwick Airport (0803).
The London Overground ticket office sold her a BZ6 to Gatwick Airport Anytime return ticket, having been clearly advised of the time she would be travelling (as I was twitched about the validity of her Freedom Pass on Southern at that time). On the Southern train she was advised by the "guard" (unclear if it was a guard, RPI or what) that she had no valid ticket between New Cross Gate and BZ6 but that he would take no action on this occassion (I suspect the fact that he could see the issue time on the ticket may have played a part in this). I guess all is well that ends well but would like to be clear for future journeys.
Two questions:
a Who was correct, the on-train staff or the ticket office staff?
b What redress does a passenger have in such a situation?
The London Overground ticket office sold her a BZ6 to Gatwick Airport Anytime return ticket, having been clearly advised of the time she would be travelling (as I was twitched about the validity of her Freedom Pass on Southern at that time). On the Southern train she was advised by the "guard" (unclear if it was a guard, RPI or what) that she had no valid ticket between New Cross Gate and BZ6 but that he would take no action on this occassion (I suspect the fact that he could see the issue time on the ticket may have played a part in this). I guess all is well that ends well but would like to be clear for future journeys.
Two questions:
a Who was correct, the on-train staff or the ticket office staff?
b What redress does a passenger have in such a situation?