I've just had two problems at Stoke with two fairly straightforward requests...
1) I have an off peak day return to Manchester 'stations', I asked if it was possible to change this to 'central zone' so i can use the tram across to Victoria. Surely just a sinple excess i assumed, apparently they can't do it though....
2) I asked if I could get a return from Manchester to Mill Hill (Lancs) from here as i assumed you could buy tickets from anywhere to anywhere from any station, again the response was it couldnt be done here and would have to wait til Manchester.
Is this correct or have I just been fobbed off by lazy/poorly trained staff?
1) I have an off peak day return to Manchester 'stations', I asked if it was possible to change this to 'central zone' so i can use the tram across to Victoria. Surely just a sinple excess i assumed, apparently they can't do it though....
2) I asked if I could get a return from Manchester to Mill Hill (Lancs) from here as i assumed you could buy tickets from anywhere to anywhere from any station, again the response was it couldnt be done here and would have to wait til Manchester.
Is this correct or have I just been fobbed off by lazy/poorly trained staff?