That question is muddled, but I refer you to Condition 14 of the National Rail Conditions of Travel (or read our Fares Guide) for full details; if any part of it needs clarifying feel free to create a thread in Fare Advice & Policy. The point is that if tickets are valid under the NRCoT, they must be accepted. Not all staff understand the NRCoT; that's fine providing they accept the tickets. If you're unsure, you can't bring your employer into disrepute by breaching the contract.Under a regular combination of tickets, why is it that the train must call at the station where the tickets are split, but not with these condition 14 splits?
I am aware of multiple incidents; I have had many of these described to me and I have seen the tickets held were valid. It is an undeniable fact that the vast majority of the allegations that have been posted here are indisputably true.It's worth bearing in mind though that anyone, particularly with social media, can make an allegation against someone. Granted that of course doesn't mean something hasn't happened. But it doesn't always mean it happened exactly as someone accuses either.
And also let's not forget this point:
If I had been guilty of some of the poor behaviour exhibited at the Euston gateline, the excuse that 'most people I interacted with were satisfied' would not wash....Of course most of the time there isn't a problem, however the number of issues that arise at the Euston gateline, and the severity and outcome of some of them, is far beyond the limits of what can be considered acceptable, and would not be tolerated in any other customer-facing industry.
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