Well I certainly include myself in that. I was out for a walk at the at the weekend and passed a pub. There was an outside seating area with lots of empty tables, so I decided it might be nice to stop there for lunch. I was told that if you wanted to eat, you must make a reservation online. The pub in question was in an area with no mobile signal (at least on Vodafone, mine was showing "Emergency use only").
So how on earth are you supposed to make a reservation unless you plan in advance? The suggestion was you should do it from home before coming to the pub!
So I asked if it was possible to use their Wifi to make a reservation for now, but I was told that they were "fully booked". I pointed to the large number of empty tables outside and asked "even these tables outside". Then I was told that it was because they were "short staffed". I gave up. I can't understand how a pub can hope to stay in business insisting on online only booking in an area with no/poor mobile signal and I guess it explains why almost all of the outside tables were empty at 1pm on a Saturday lunch time.
Well indeed. But millions of people DO seem to be able to sort out getting a meal out.