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Worst Rail Routes for fare collection in members' experience?

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Edsmith

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Which is quite frankly nonsense. A quick look at the Prosecution section of the forum will show you that.
It's not nonsense, in most cases anyone caught without a ticket just pays what they would have paid had they purchased a ticket, it's only a small minority that are prosecuted.

The situation has undoubtedly got worse since the pandemic, people have got out of the habit of paying and guards out of the habit of checking tickets.
 
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CHESHIRECAT

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TPE seem to have RPI prescence more ... same lady seen Carlisle to Preston and on a stopper Piccadilly to Huddersfield!
Has anyone encountered the latest phenomenon on Northern; uniformed staff checking tickets but no machine; even the Guard didn't know what their function was! (Piccadilly/Preston)
 

Chriso

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I travelled from Birmingham New Street to Hartford (Cheshire) at the weekend and was not checked on the train, although the barriers were up at New Street at entering and leaving the station, but there are other stations on the route that wouldn't have barriers in place.

I have found it quite the norm more recently, on my monthly trip back to the parents that tickets are checked less and less.

LNW/WMT guards are noticeable by their absence. I travelled London to Crewe and back yesterday and on both service the guard never left the back cab.

This also resulted in around 6 passengers missing their stop at Atherstone as they were stuck in the rear 4 coaches as the guard never mentioned only the front 4 coach doors opening . A revenue check would have picked this up . Outbound was relatively dead after Rugby.

I know many think they should be paid more and are working to rule but all they are doing is proving how the railway can save a fortune and get rid of them all.

Not really a very clever tactic. I hate the prospect of a railway without guards because there are so many good ones like the TFW one from Crewe to Manchester yesterday on a packed 2 car 175 making a fortune but really feel certain staff are making a rod for their own back
 

Bletchleyite

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LNW/WMT guards are noticeable by their absence. I travelled London to Crewe and back yesterday and on both service the guard never left the back cab.

This also resulted in around 6 passengers missing their stop at Atherstone as they were stuck in the rear 4 coaches as the guard never mentioned only the front 4 coach doors opening . A revenue check would have picked this up .

The automatic announcements are capable of doing that, were they not set up?

I know many think they should be paid more and are working to rule but all they are doing is proving how the railway can save a fortune and get rid of them all.

Indeed, most south WCML LNR guards seem to be making a superb argument for DOO. The only thing of note that many do (other than the doors) on a day to day basis is witter over the autoannouncer in a far less clear manner.
 

Chriso

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The automatic announcements are capable of doing that, were they not set up?



Indeed, most south WCML LNR guards seem to be making a superb argument for DOO. The only thing of note that many do (other than the doors) on a day to day basis is witter over the autoannouncer in a far less clear manner.
I did not here one and the screens were set on thank you for travelling with London North Western Railway

On a side note I am a big fan of the LNW 350/1 and 350/4 refurb. I find them really good
 

Kite159

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Chiltern Railways have Commercial Guards who sell tickets onboard 100% of trains North of Banbury and are fully DOO onboard 100% of trains South of Banbury with the Driver being the one and only staff member onboard.
Other than the loco hauled sets which have guards on throughout :).

------

LNR are a very mixed bag, sometimes on the Crewe trains the guard can check tickets from London on the section between London & Rugby, but north of rugby going into hiding for the stations which don't have barriers and local travel. Train announcements are also hit & miss, a few times they have been stuck on the "thank you for travelling" screens which get shown at the end of the journey.
 

PedroHav

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Southern and South Western are awful. Getting on and off at an unmanned station and you're very unlikely to be challenged - and passengers know it.

I've witnessed the rare occasion when a family was checked and didn't have a ticket. Then said they'd had no money. The OBS was powerless. Couldn't throw them off because they refused to move. So they got their short journey for free.

As an aside when were rail cards checked on Southern and South Western? I learnt from a recent trip on LNER that people are using Photoshop to create rail cards.

All this adds up to fare paying passengers subsidising the rest.
 

Future

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I find it shocking the lack of ticket checking on the more southerly parts of the ECML when travelling intercity with LNER. Once journeyed from Kings Cross to Doncaster and back and didn’t have my ticket checked once
 

londonbridge

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I did a commute, East Croydon-Clapham-Kingston for a year and a half, never got checked once. This was before PAYG was valid on National Rail, have spoken before about a colleague in this job who did the same trip using a zones 5-6 travelcard and never got caught.
 

northwichcat

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Has anyone encountered the latest phenomenon on Northern; uniformed staff checking tickets but no machine; even the Guard didn't know what their function was! (Piccadilly/Preston)

It was happening pre-COVID, so not new. It relates to them doing a survey to find out how many people aren't buying before boarding. Presumably they'll use it to decide which stations need armies of RPIs sent to them. (They don't seem to use the data to decide which routes have guards that hide in the cab). But it's not very passenger friendly if they come along to check your ticket and then the guard does a subsequent check a few minutes later!
 

Birmingham

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It was happening pre-COVID, so not new. It relates to them doing a survey to find out how many people aren't buying before boarding. Presumably they'll use it to decide which stations need armies of RPIs sent to them. (They don't seem to use the data to decide which routes have guards that hide in the cab). But it's not very passenger friendly if they come along to check your ticket and then the guard does a subsequent check a few minutes later!
It surely wouldn’t be difficult for guards to have to be notified whenever these agents are operating on their trains, and to make an announcement to passengers explaining what is happening.
 

yorkie

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I do agree, and the lack of guards checking tickets is hardly justifying their existence
The view of an increasing number of Guards is that this is not what the role exists for (and indeed the fact that a Guard can be non-commercial makes this difficult to argue against) and unless they are happy with their salary and other terms & conditions they are not going to do it and can't be made to do it.
Which is quite frankly nonsense. A quick look at the Prosecution section of the forum will show you that.
Indeed; what @Shrop said is absolutely demonstrably untrue.
Not sure of your point here, are you saying the situation is nonsense, or my comment?
They are referring to your comment.
It's not nonsense, in most cases anyone caught without a ticket just pays what they would have paid had they purchased a ticket,
Most cases on your line yes, but on other routes it is different.
it's only a small minority that are prosecuted.
True, and really no-one should be prosecuted, but that's not for this thread. But other than the two extremes, an increasing number of routes now operate PF schemes and there are full fares in operation on many lines too.
 

L401CJF

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On the subject of onboard checks, and a reason why it's probably so uncommon on certain lines with certain tocs- I am currently on a Northern 150/1 on the Chester to Manchester via Northwich line. The guard in all fairness is giving a good effort checking tickets where he can, but the stops are every couple of minutes and he is having to constantly go back and forth to the rear cab to open and close the doors.

Understandably a lot of guards wouldn't bother with the back and forth so may just opt for one check on a longer stretch between stations.

This poses the question - Why did Northern removed the intermediate guards door panels? I say removed they are still fitted on this unit but the lock has been plated over. Doesn't make sense given intermediate panels are common practice on a lot of other TOCs.
 

LowLevel

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On the subject of onboard checks, and a reason why it's probably so uncommon on certain lines with certain tocs- I am currently on a Northern 150/1 on the Chester to Manchester via Northwich line. The guard in all fairness is giving a good effort checking tickets where he can, but the stops are every couple of minutes and he is having to constantly go back and forth to the rear cab to open and close the doors.

Understandably a lot of guards wouldn't bother with the back and forth so may just opt for one check on a longer stretch between stations.

This poses the question - Why did Northern removed the intermediate guards door panels? I say removed they are still fitted on this unit but the lock has been plated over. Doesn't make sense given intermediate panels are common practice on a lot of other TOCs.

No idea. Never understood Northern's dispatch policies, they're needlessly restrictive. On the trains I work we dispatch from where we want go, provided you can see the whole platform and subject to being in the right place for selective door opening requirements.
 

L401CJF

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No idea. Never understood Northern's dispatch policies, they're needlessly restrictive. On the trains I work we dispatch from where we want go, provided you can see the whole platform and subject to being in the right place for selective door opening requirements.
Exactly the same here. I can use any panel I'm nearest to at the time with the exception of certain stations where a specific door must be used due to platform curvature etc.
 

youngiecj

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The RPI teams seem to do quite a bit there - we've heard of several cases around that area. The abolition of the barriers at Grantham and Newark probably hasn't helped.
A terrible decision, the amount of fare evasion and chancers around Grantham now is unreal. On the EMR services you can regularly take £100+ out of their depending on time of day and direction.
 

bramling

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Which is quite frankly nonsense. A quick look at the Prosecution section of the forum will show you that.

That being said, if one looks at that section it does seem to be that the industry picks out relatively easy targets like railcard misuse, but turns a blind eye to a much wider issue, especially the “I’m not going to pay, what are you going to do” types.

LNW/WMT guards are noticeable by their absence. I travelled London to Crewe and back yesterday and on both service the guard never left the back cab.

This also resulted in around 6 passengers missing their stop at Atherstone as they were stuck in the rear 4 coaches as the guard never mentioned only the front 4 coach doors opening . A revenue check would have picked this up . Outbound was relatively dead after Rugby.

I know many think they should be paid more and are working to rule but all they are doing is proving how the railway can save a fortune and get rid of them all.

Not really a very clever tactic. I hate the prospect of a railway without guards because there are so many good ones like the TFW one from Crewe to Manchester yesterday on a packed 2 car 175 making a fortune but really feel certain staff are making a rod for their own back

To look at it another way, someone could work their backside off and still find themselves out of a job as part of a change programme or be accused by someone like Shapps of being stuck in the age of Victorian working practices, so why bother in the meantime, especially if approaching retirement age.
 

LowLevel

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A terrible decision, the amount of fare evasion and chancers around Grantham now is unreal. On the EMR services you can regularly take £100+ out of their depending on time of day and direction.
Therein lies the problem - Virgin East Coast had a clause that said any gatelines extent on a certain date had to be open certain hours. The likes of Grantham, Newark and Durham were low priorities for them, preferring to have more on board RPIs, so out were ripped the gates and screw the local trains!

They keep us in a job I suppose :lol:
 

Sonic1234

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That being said, if one looks at that section it does seem to be that the industry picks out relatively easy targets like railcard misuse, but turns a blind eye to a much wider issue, especially the “I’m not going to pay, what are you going to do” types.
Because these are non-threatening middle class people who comply, give correct details and beg for a chance to pay a £100+ admin fee for their "mistake" (whether they return to the railway after is another question, in the long term I imagine a lot will choose not to). It does feel wrong to see on here such people being threatened with criminal sanctions when those who have no intention of paying just push through barriers, or even get them opened for them.
 

Llandudno

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I do agree, and the lack of guards checking tickets is hardly justifying their existence - which in the current climate of trying to cut costs on the railways is quite a dangerous move.

Personally I try to get through the train after every stop where possible. On trains which aren't full and standing I manage to get around 95% tickets checked.

I keep a record of my daily totals taken for commission purposes and I have taken considerably more in ticket sales than my wage so far this year. Im pretty lenient with my checks and try to educate where possible. Some wonder why I bother checking tickets after each stop but its pretty simple - I'm justifying my roles existence, earning some decent commission, and the day goes so much quicker if you keep busy! Plus it is reassuring to the customer if I am in the train and it is nice to chat to people along the way.
Wow, fabulous attitude!

If only all guards/train managers had this mindset, revenue and passengers loading statistics would significantly improve across the network!
 

PaulJ

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I do agree, and the lack of guards checking tickets is hardly justifying their existence - which in the current climate of trying to cut costs on the railways is quite a dangerous move.

Personally I try to get through the train after every stop where possible. On trains which aren't full and standing I manage to get around 95% tickets checked.

I keep a record of my daily totals taken for commission purposes and I have taken considerably more in ticket sales than my wage so far this year. Im pretty lenient with my checks and try to educate where possible. Some wonder why I bother checking tickets after each stop but its pretty simple - I'm justifying my roles existence, earning some decent commission, and the day goes so much quicker if you keep busy! Plus it is reassuring to the customer if I am in the train and it is nice to chat to people along the way.
This is great and is how I like to work myself. My TOC seems to have an 'avoid confrontation' policy. I understand that and I'll wear a body worn video for my own protection. Sure, some passengers can be more challenging and there's little I can realistically do with a refusal to pay. I could spend 15 minutes taking an unpaid fare notice which will probably have false information on it, or I could focus on giving excellent service to other passengers. I'll just send in a report in for non payers and encourage them to voluntarily leave the service.
 

plugwash

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The view of an increasing number of Guards is that this is not what the role exists for (and indeed the fact that a Guard can be non-commercial makes this difficult to argue against) and unless they are happy with their salary and other terms & conditions they are not going to do it and can't be made to do it.
This feels like a dangours game for guards,

I suspect the view of many is if a 12 car train in London doesn't need a gaurd then a 4 car train in the north doesn't either.
 

43066

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To look at it another way, someone could work their backside off and still find themselves out of a job as part of a change programme or be accused by someone like Shapps of being stuck in the age of Victorian working practices, so why bother in the meantime, especially if approaching retirement age.

Absolutely. It’s fairly standard across most industries that when people are feeling disengaged and unmotivated they won’t perform to their best, absence will increase etc. The nature of the guard role means that a fair bit of self motivation is required to really shine and there’s perhaps more scope than other jobs for either doing a great deal, or getting by with the bare minimum, depending on one’s individual temperament and motivation levels. The difference between a good guard and a mediocre one will be a lot larger than the equivalent for drivers, for example.

I suspect the view of many is if a 12 car train in London doesn't need a gaurd then a 4 car train in the north doesn't either.

That’s clearly the view of many on here!
 
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bramling

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This feels like a dangours game for guards,

I suspect the view of many is if a 12 car train in London doesn't need a gaurd then a 4 car train in the north doesn't either.

There is the slight difference that the 12-car railway in London is likely to have proper ticket issuing facilities on the stations. Much of “the north” still doesn’t have this.
 

Hadders

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Therein lies the problem - Virgin East Coast had a clause that said any gatelines extent on a certain date had to be open certain hours. The likes of Grantham, Newark and Durham were low priorities for them, preferring to have more on board RPIs, so out were ripped the gates and screw the local trains!

They keep us in a job I suppose :lol:
How much did it cost to install, maintain and staff the barriers at Grantham, Newark, Durham etc compared to the value of fares lost? Remember to include the whole cost of staffing the barriers such as employers NI, pension contributions, holiday cover, recruitment, uniforms, management costs etc.

I'm not saying it was the right decision but this sort of thing is often not as straightforward as it initially appears. Especially if the bulk of the passenger flow is to a major station (e.g. Newcastle, Nottingham, Leeds etc) where you can check tickets (although they actually need to do this).
 

Watershed

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There is the slight difference that the 12-car railway in London is likely to have proper ticket issuing facilities on the stations. Much of “the north” still doesn’t have this.
The number of stations without any ticketing facilities at all is now quite low. It would not take an inordinate amount to fit all stations with TVMs, although many would still only have card payment facilities.

This is false - there is an OBS on-board for the whole route. Whether they check or not is a seperate matter.
They are still DOO from an operational standpoint. They can run without the OBS if need be (unlike Southern routes outwith the Brighton Main Line).
 

busestrains

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This is false - there is an OBS on-board for the whole route. Whether they check or not is a seperate matter.
Are you sure? Is that a new thing? When they were first introduced they were definitely only on the Gatwick to London Victoria section. Many of them confirmed this to me and i would always see them either board or alight at Gatwick on the Brighton trains. So it must have changed recently? Perhaps it is a new thing since the service has been reintroduced after the two year gap?

Gatwick Express originally had On Board Hosts which were removed when the ticket barriers were installed. From then for many years the trains were full DOO with nobody other then the Driver onboard. Then a couple of years ago they introduced On Board Supervisors to the trains but only between Gatwick to London Victoria and not on the Gatwick to Brighton section. So i presume it must have changed recently if they are now used on the Gatwick to Brighton section too.

The number of stations without any ticketing facilities at all is now quite low. It would not take an inordinate amount to fit all stations with TVMs, although many would still only have card payment facilities.


They are still DOO from an operational standpoint. They can run without the OBS if need be (unlike Southern routes outwith the Brighton Main Line).
I am pretty sure all of the Southern routes can run without an OBS too. The unions wanted an OBS to be guaranteed but i do not think Southern ever agreed to that. So as far as i am aware Southern trains can run anywhere without an OBS onboard if necessary. Unless something has changed perhaps.
 

Chucky

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Something I don't think anyone has mentioned yet is that there are many people out there who need to use the train but genuinely can't afford the fare. Working people with low wages, high rent, extortionate bills and cost of living gone through the roof while already low wages have stagnated. If someone is already reliant on food banks to feed themselves and their family and is absolutely cr*pping themselves about what their energy bills are going to be this winter, the last thing on their mind is going to be paying an expensive train fare when there's a very high chance nobody will bother checking anyway. Some of these point blank refusals to pay are because people are genuinely totally skint, but if they don't use the train to get to work they'll be in an even worse situation. I'm not saying they should get a free pass but they do deserve a bit of sympathy.
 

Watershed

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I am pretty sure all of the Southern routes can run without an OBS too. The unions wanted an OBS to be guaranteed but i do not think Southern ever agreed to that. So as far as i am aware Southern trains can run anywhere without an OBS onboard if necessary. Unless something has changed perhaps.
Apologies, I should have clarified. OBSs must be diagrammed for non-BML Southern services (outwith the Metro area). They don't need to be diagrammed for BML or Metro services. In all cases, the train can run without the OBS if the turn is uncovered or they're delayed etc. The only Southern services where a second member of staff is mandatory are those which are 313 and 171 operated, and services on the West London Line to the West Coast Main Line; in any event, these use guards, who are a different role to OBSs.
 
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