Intermodal
Established Member
Hi all,
What is the current state of play on zero excesses? I was charged 10p today for what should have been a zero excess (ticket held: Liverpool Stns - Hamilton Square; asked to excess to Conway Park). The ticket office in question was run by Merseyrail and the guy actually turned his screen round to show me that he was manually increasing the fare from 0p to 10p.
Three questions:
1) Is this proper policy?
2) Why wasn't I charged 5p (the lowest amount a ticket can cost?)
3) How would you suggest I claim back what I was overcharged? (10p)
Edit: Just a note that I was in a rush and did not have time to argue policy (which I am unsure about currently regardless).
What is the current state of play on zero excesses? I was charged 10p today for what should have been a zero excess (ticket held: Liverpool Stns - Hamilton Square; asked to excess to Conway Park). The ticket office in question was run by Merseyrail and the guy actually turned his screen round to show me that he was manually increasing the fare from 0p to 10p.
Three questions:
1) Is this proper policy?
2) Why wasn't I charged 5p (the lowest amount a ticket can cost?)
3) How would you suggest I claim back what I was overcharged? (10p)
Edit: Just a note that I was in a rush and did not have time to argue policy (which I am unsure about currently regardless).