Linziburns
Member
- Joined
- 17 Jan 2013
- Messages
- 33
Hello, last week I got trapped in train doors along with my friend's double buggy (complete with 16 month old twins) which was stuck half on and half off the train (First Capital Connect). We were attempting to exit the train at the time and not taking an excessively long time to do it. After attempting to force the doors slightly, my friend was able to pull the pushchair out and I managed to free myself. We were stuck for around 50 seconds (approx). When I approached the driver, he informed me that passengers have 20 seconds to exit the train. When I said 20 seconds was insufficient time to manoeuvre a large buggy with children and bags onto this particular platform (very large gap between train and platform to negotiate), he indicated that as he was situated in the driver's cab, he was unable to view exiting passengers - the inference being that if passengers did not exit within the allotted 20 seconds, it was hardly his fault if a problem occurred. There appeared to be no other staff around.
I would like to know:
1. Why the doors didn't reopen when such a large obstacle was detected
2. Why the driver wasn't aware that the doors were still open and check for problems
3. How the driver could close the doors without first checking that passengers were clear
4. Does FCC actually hold a 20 second exit policy?!!!
5. Who can I approach to make a formal complaint other than FCC?
6. What can I expect from FCC in response to my complaint (investigation, apology, etc)?
I informed FCC on the day of the incident via email but have not yet received a response.
Would be grateful for any information, many thanks
I would like to know:
1. Why the doors didn't reopen when such a large obstacle was detected
2. Why the driver wasn't aware that the doors were still open and check for problems
3. How the driver could close the doors without first checking that passengers were clear
4. Does FCC actually hold a 20 second exit policy?!!!
5. Who can I approach to make a formal complaint other than FCC?
6. What can I expect from FCC in response to my complaint (investigation, apology, etc)?
I informed FCC on the day of the incident via email but have not yet received a response.
Would be grateful for any information, many thanks