Got a big issue with this.
Regularly see 5-6 bikes on one train (sprinter). I got once and aisle was so packed with these 5 bikes that it was totally blocked. People were literally climbing over the bikes to get off the train.
I planned to speak to the guard but he popped his head into carriage, saw he couldn't get through and just waved and said 'everyone got tickets yeh?'.
I complained to ATW but same thing happened a few times for next few weeks.
I complained again and said something needed to be done. ATWs answer - we've flagged the issue but it takes a few weeks for staff training to cascade down.
I pointed out that we'd better hope there are no emergency situations in the next few weeks then.
Since ATW are not taking this seriously, I would like to escalate this if it continues to happen. What route can I take?
I have no wish to involved in an incident on a train and not be able to escape because safety rules are being ignored.
Regularly see 5-6 bikes on one train (sprinter). I got once and aisle was so packed with these 5 bikes that it was totally blocked. People were literally climbing over the bikes to get off the train.
I planned to speak to the guard but he popped his head into carriage, saw he couldn't get through and just waved and said 'everyone got tickets yeh?'.
I complained to ATW but same thing happened a few times for next few weeks.
I complained again and said something needed to be done. ATWs answer - we've flagged the issue but it takes a few weeks for staff training to cascade down.
I pointed out that we'd better hope there are no emergency situations in the next few weeks then.
Since ATW are not taking this seriously, I would like to escalate this if it continues to happen. What route can I take?
I have no wish to involved in an incident on a train and not be able to escape because safety rules are being ignored.