Journey Check Reasons

[PHILIPE]

There is a Tyrell reason - “due to this train making extra stops because a train was cancelled” or words to that effect.

Again, because there’s no free form text in the reasons, you can only put what reasons are available, the root cause is correct (sort of). I notice some TOC’s have renamed that reason to a “fault on a train” which I prefer.

Quite right. It wasn't THIS train that had the fault so why say that

 

[Parallel]

There is a Tyrell reason - “due to this train making extra stops because a train was cancelled” or words to that effect.

Yes, I heard GWR's autoannouncer use this reason at Bath Spa yesterday.

 

[trainophile]

Maybe not the right thread, but rather than start a new one...

On referring to ATW's Journey Check today, I noticed 21 Station Updates. Of these, four are toilets out of order, seven are lifts out of order, and eight are ticket vending machine problems. The other two are (lack of) staffing, which I suppose is understandable on a Sunday.

Not very good though is it? Some of the OOO toilets have been that way for several days. I don't think ATW care any more.

 

[PHILIPE]

Maybe not the right thread, but rather than start a new one...

On referring to ATW's Journey Check today, I noticed 21 Station Updates. Of these, four are toilets out of order, seven are lifts out of order, and eight are ticket vending machine problems. The other two are (lack of) staffing, which I suppose is understandable on a Sunday.

Not very good though is it? Some of the OOO toilets have been that way for several days. I don't think ATW care any more.

I don't think they have been updated as I doubt Chester or Carmarthen would have been unstaffed for four days. TVMs are consistently a problem and it is unusual to see mention of vending machines.

 

[Parallel]

This just caught my eye on ATW’s site...(!!)

 

[PHILIPE]

This just caught my eye on ATW’s site...(!!)

ATW are very good now at providing detailed accounts of the problem beyond the "cut and paste" part. There has been a serious bridge bash on the HOWL today and this info has been provided:-

Cancellations to services between Knighton and Llandrindod

Due to a road vehicle colliding with a bridge between Knighton and Llandrindod the single line line is blocked.
Impact
Train services running through these stations may be cancelled, delayed by up to 90 minutes or revised. All stations between Knighton and Llandrindod will not be served. Disruption is expected until the end of the day.
Customer Advice
Network Rail report that a tractor towing a JCB on a trailer has collided at speed with a rail-over-road bridge on the A44 at Pen-Y-Bont. A bridge engineer is expected on site at 20:00.
Due to the nature of this incident, serious damage has been sustained to the bridge. Extensive damage has been sustained by the JCB, trailer and tractor. This means that the bridge cannot be properly examined until removal of the road vehicles. Examination is expected to commence after 23:00. More information regarding train services for Friday 27 April will be made available by 05:00 on 27 April.
Please note that the A44 is closed, with road diversions in place due to the seriousness of this incident. This may affect access to Pen-Y-Bont station and replacement bus journey times through the area.
Additional Information
Road transport has been sourced. Lloyds Coaches (Machynlleth) and S.B.S. Private Hire (Llanelli) will operate buses/minibuses, as follows:
Knighton to Llanwrtyd Wells, all stops by Lloyds Coaches, transferring at Llanwrtyd to S.B.S Private Hire minibus for stations south, set-down only
Llanwrtyd Wells to Knighton, all stops, Knighton to Shrewsbury, set-down only by Lloyds Coaches.
Further Information
If your train journey has been delayed you may be entitled to compensation. Please keep your ticket to accompany any claim. For more information please visit www.arrivatrainswales.co.uk/contactus where you can claim online, or pick up a form from your nearest ticket office.
Last Updated:26/04/2018 20:09

 

[Welshman]

Re the above:-
It's now 0928 on the 27th April, and, according to ATW Journey Check, there's a "good service" on the HOW, with no mention of any problems!


Edit:- just noticed the strike is covered in another post elsewhere, but the question remains - was it not as bad as feared, or are there problems in journey check?

 

[Dai Corner]

Re the above:-
It's now 0928 on the 27th April, and, according to ATW Journey Check, there's a "good service" on the HOW, with no mention of any problems!


Edit:- just noticed the strike is covered in another post elsewhere, but the question remains - was it not as bad as feared, or are there problems in journey check?

Well according to RTT the 0556 Shrewsbury to Cardiff reached Llanelli just 7 minutes late so I'd say Journeycheck isn't too far out.

http://www.realtimetrains.co.uk/train/P15274/2018/04/27/advanced

 

[trainophile]

Llwynypia: Security warning

Unruly people have been observed at Llwynypia station.

You couldn't make it up! The station name sounds made up for a start.

 

[krus_aragon]

Who knows what the magpies get up to there... (the name comes from 'llwyn' - bush, and 'piod/piau' - magpies)

Now if there was a warning of unruly people at Sugar Loaf Halt, then I'd be worried!

 

[PHILIPE]

You couldn't make it up! The station name sounds made up for a start.

What's the matter with it ? It is a Welsh place name and there are hundreds more of them. I think the English meaning would sound more strange, "The Grove of The Magpie".

 

[trainophile]

What's the matter with it ? It is a Welsh place name and there are hundreds more of them. I think the English meaning would sound more strange, "The Grove of The Magpie".

I've never heard of that one before, and I look at the Journey Check page every day out of interest. How do you pronounce it then?

 

[Welshman]

Who knows what the magpies get up to there... (the name comes from 'llwyn' - bush, and 'piod/piau' - magpies)

Now if there was a warning of unruly people at Sugar Loaf Halt, then I'd be worried!

If there were unruly magpies, that would be bad tidings indeed

 

[trainophile]

Anyway, if you have to catch a train you're hardly going to decide not to in case there's an unruly person on the platform.

 

[trainophile]

And another thing - I first spotted that at about 10:00 this morning. Yet the warning is still on the web page. Either the police are very slow today, or whoever is in charge of updating the information!

 

[krus_aragon]

I've never heard of that one before, and I look at the Journey Check page every day out of interest. How do you pronounce it then?

Roughly Llooin-uh-pea-ah. I've started a diverging thread here.

 

[Welshman]

Anyway, if you have to catch a train you're hardly going to decide not to in case there's an unruly person on the platform.

But useful information for the conductor/guard of approaching trains.
Forewarned being fore-armed, and all that.

 

[trainophile]

But useful information for the conductor/guard of approaching trains.
Forewarned being fore-armed, and all that.

True, but wouldn't any relevant info have been passed to the on board crew by other means? Surely they don't have to keep checking the public website to find out what's going on.

 

[Welshman]

True, but wouldn't any relevant info have been passed to the on board crew by other means? Surely they don't have to keep checking the public website to find out what's going on.

I don't know how it works, but I suspect some of the material passed to the on-board crew finds its way on to the public website.

 

[tsr]

I don't know how it works, but I suspect some of the material passed to the on-board crew finds its way on to the public website.

That is exactly the case in a lot of circumstances.

It depends to a degree on how mangled the list of Tyrell message recipients has become, which (depending on how busy you are) can be quite a handful to analyse before sending each and every message. If you can't easily find and remove any option which might let the information work its way into the public domain, it's better to just use a public-friendly message and send it to everyone - staff and customers alike.

That being said, even a message visible to the general public can also be set to have internal information attached, and this part of the message would be visible only on staff systems. That particular method is a compromise which generally works well.

 

[221129]

True, but wouldn't any relevant info have been passed to the on board crew by other means? Surely they don't have to keep checking the public website to find out what's going on.

It looks like a lot of the internal information from ATW's tyrell check is slipping through onto Journey Check.

 

[craigybagel]

As TSR says, staff normally get given the above info on their internal messages. In the versions the staff get sent, they often also contain an "Internal Information" section which contains things in more detail and often using more technical terms that aren't suited for giving out to the general public.

 

[craigybagel]

Re the above:-
It's now 0928 on the 27th April, and, according to ATW Journey Check, there's a "good service" on the HOW, with no mention of any problems!


Edit:- just noticed the strike is covered in another post elsewhere, but the question remains - was it not as bad as feared, or are there problems in journey check?

Well according to RTT the 0556 Shrewsbury to Cardiff reached Llanelli just 7 minutes late so I'd say Journeycheck isn't too far out.

http://www.realtimetrains.co.uk/train/P15274/2018/04/27/advanced

The bridge bash was indeed serious, as shown here
https://www.walesonline.co.uk/news/wales-news/road-railway-powys-tractor-bridge-14582937.amp

However, the damage was mostly cosmetic, and the line reopened in time for the first services the next morning, at line speed. That 7 minute delay on that first train was due to a points problem at Swansea IIRC.

 

[Loop & Link]

That is exactly the case in a lot of circumstances.

It depends to a degree on how mangled the list of Tyrell message recipients has become, which (depending on how busy you are) can be quite a handful to analyse before sending each and every message. If you can't easily find and remove any option which might let the information work its way into the public domain, it's better to just use a public-friendly message and send it to everyone - staff and customers alike.

That being said, even a message visible to the general public can also be set to have internal information attached, and this part of the message would be visible only on staff systems. That particular method is a compromise which generally works well.

On the ‘User Account Book’ you can choose which groups/email addresses get shown the ‘Further’, ‘Additional’ or ‘Internal’ information section. I’ll have a play with the setup when I get in.

I know myself I’ve messages to the wrong groups before too! It happens.

 

[trainophile]

I have a look at the ATW journey check page every day out of interest, and have noticed under Station information about 10 ticket vending machine out of use problems. However on closer inspection some of the entries have not been updated since 14th or 15th May. I would hope something has been done about fixing the machines in the last few days. If not it’s bad management.

What’s the point of the page if it’s showing out of date info?

 

[PHILIPE]

I have a look at the ATW journey check page every day out of interest, and have noticed under Station information about 10 ticket vending machine out of use problems. However on closer inspection some of the entries have not been updated since 14th or 15th May. I would hope something has been done about fixing the machines in the last few days. If not it’s bad management.

What’s the point of the page if it’s showing out of date info?

They should never have been introduced as they cause queues and have become more trouble than they are worth

 

[trainophile]

They should never have been introduced as they cause queues and have become more trouble than they are worth

That’s a strange point of view. Unless you’re joking? Ever tried getting an Advance at the counter that was available when you checked at home but is now mysteriously not?

 

[CyrusWuff]

I have a look at the ATW journey check page every day out of interest, and have noticed under Station information about 10 ticket vending machine out of use problems. However on closer inspection some of the entries have not been updated since 14th or 15th May. I would hope something has been done about fixing the machines in the last few days. If not it’s bad management.

The default duration for a "Station Facilities" message tends to be 7 days, so it relies on the person creating it to change it at the time of posting. The alternative is to hunt through past messages and manually generate a "Cleared" update later.

 

[trainophile]

Hereford station still showing TVM out of order. I picked some tickets up today with no problem. Might as well not bother with that part of the "information" page.

 

[PHILIPE]

ATW have, over the last few days, removed the "Train Formation Updates" from their Website and although it has failed to meet it's purpose over a period of time due to a lack of entries it was a very useful tool for some passengers. It can be learnt from Twitter that, especially in the case of ATW who have many overcrowded services, that passengers who can be flexible with their travel plans find it useful so that they can arrange to avoid travelling on such services. There have been several instance on Twitter from passehgers complaining about the lack of info.
I have tweeted ATW who replied that they do not have the resources available to update the info but are working towards finding a resolution.