I assume you’re referring to me here. I happen to be rail staff myself, and I’ve based my thoughts (there is no anger whatsoever), on what I have seen in person around me, as a passenger also, and on here. References to Twitter made by myself have been made
afterwards, having been shocked to see hostility spread to social media.
But one thing I steadfastly refuse to do is generalise, and therefore if you believe me to admonish all rail staff with the same brush, you would be mistaken. I have said in multiple posts that some members of the industry are giving the rest a bad name due to their quickness to defensive anger and apparent hatred.