Halwynd
Member
Avanti management really have got themselves into a pickle... Last Saturday I found it impossible to purchase a ticket for a very short journey using Northern and Avanti services without running the risk of a Penalty Fare. Like others no doubt, I live in an area where my TOCs are Avanti, TPE and Northern and the current state of affairs is dreadful. Last Saturday I foolishly considered making a rail journey. A broken Northern ticket machine (same machine - second time in three weeks) and, presumably, Avanti's unwillingness to offer me any sort of e-Ticket whatsoever for a simple £9.80 walk-up fare forced me to drive. In over 40 years of travelling by train I have never known things to be as 'anti-passenger' as they are today.
I too suspect Phil Whittingham is already a dead man walking. If he has authorised the sort of comments about staff as quoted above, then either he is feeling the pressure and not thinking clearly, or his operational management skills leave a lot to be desired. If he hasn't authorised the comments then his general management of procedure and discipline within the business must also be poor. Once you lose the confidence and respect of your staff it is very hard to regain it.
British Rail wasn't perfect but blimey, they were infinitely better than the railway we have today.
I too suspect Phil Whittingham is already a dead man walking. If he has authorised the sort of comments about staff as quoted above, then either he is feeling the pressure and not thinking clearly, or his operational management skills leave a lot to be desired. If he hasn't authorised the comments then his general management of procedure and discipline within the business must also be poor. Once you lose the confidence and respect of your staff it is very hard to regain it.
British Rail wasn't perfect but blimey, they were infinitely better than the railway we have today.