- 26 Apr 2010
But shouldn't you at least be asking to see the railcard with the ticket? If passengers start to get the impression that carrying it is optional it's only going to cause more problems later.
I'm not arguing any of your points, but equally, there is no point in mounting a one-man crusade. I know from mine and others experiences that I will get no thanks and precious little concern when I am verbally or physically assaulted, delay the train or have an irate parent complaining to Customer Services (or turning up to meet the train, as happened to me once), not to mention the other passengers joining in accusing me of bullying or worse when a female who was quite aggressive and very rude turns on the taps as soon as it's obvious that attitude is getting them nowhere.
Revenue collection is a minor part of the Guards job, and it is a positive distraction from the most important aspects of the job, namely the safe and punctual running of the train.
If Revenue Protection was considered important, then there would be more attention paid to it, and there would be more than a token investment in it.