A report the RMT won't like - a Transport Focus one giving the views of passengers. In summary, as you'd expect it says they're fed up of the strikes and have no problems with door duties transferring to the driver - with some seeing it as an advantage and they want a visible second second member of staff on board with some saying that currently does not happen and some saying lack of customer facing staff is their main concern with DCO. Passengers are also critical of Northern's ability to run a decent train service: http://d3cez36w5wymxj.cloudfront.ne...passengers-and-their-views-on-the-dispute.pdf
At last, the views of passengers are being heard. And they want a sensible compromise with a second person on every train with more customer focused duties.
If only the troika of obduracy would reach such an agreement and stop damaging the railway in the North with this destructive dispute.