So as a passenger without a reservation, how can CrossCountry's invisible reservation policy work without being at risk of having to change seat at every stop?
Simple. If a passenger is quite certain of what train they're catching, they go to a ticket office and get a reservation for that train.
Alternatively, if they have a change of plan, they use the Ten Minute Reservation system.
This is why the Ten Minute Reservation system has been enforced, so that passengers are almost guaranteed a seat.
Forgive me for sounding a little blunt, but I absolutely point blank refuse to accept that people have to move all the time because they cannot be bothered to use the TMR service. If they're too lazy to use it, then tough quite frankly, they can stand.
I put it harshly, but it's true I'm sorry.
No way can a guard be "in serious trouble" for not enforcing invisible reservations.
They have a policy to follow, so if they're not following it, then they're not doing their job properly!
It's like a Customer Host refusing to provide an at-seat trolley service in First Class when it is stated that it's available.
yorkie said:
No other operator seems to enforce invisible reservations on any occasion I've ever travelled!
Actually that's not quite true. You'd be surprised. I've travelled on four First Great Western services in the past two weeks which have had no reservations and on all four occassions the Train Manager said that although seat reservations are not displayed passengers can still claim them. Which is fair I think. If you don't have a reservation on a HST then Coach E is the place to be because that's the non-reservable coach. Simples!
I'm not entirely sure as to whether this is FGW's policy; if it isn't then they're breaking their rules, just like that XC guard did by NOT enforcing reservations.
Soon enough, I think the TMR service will be available on all operator's services.
Can I also bear all of your attention to the following email I had from XC:
We would like to inform you that your reserved seat would be yours only even if the onboard system is not working. As once the seat has been reserved online it would be reserved under the customer's name, so the seat are surely reserved for the customer on the day of travel. However, in the cases of cancellation and delay the trains would be over crowded so only on this situation the reserve seats can be occupied by the other travel hence. you can ask that passenger to vacant your seat or contact conductor onboard.
So yes, you are guaranteed a seat, on XC's trains, by showing them your reservation ticket or in the case of TMR your phone.
Yorkie be fair here, if you had a reserved seat on an XC service and someone was sat in your seat, I'm pretty sure you'd eject them quicker than they could blink!
Anyway, diverted slightly, the Coach E scenario on a Voyager is an odd one. As 220s go A-C-D-F and 221s go A-B-C-D-F.
My only guess is that Coach D on the day of the OP's journey was re-lettered to Coach E, as all of the Coach displays are electronic, so technically they could become any coach they like (i.e. there are physically no letters on the side of the train, like FGW's HSTs for instance).
But as has already been discovered, Coach E does exist on XC HSTs.