transmanche
Established Member
- Joined
- 27 Feb 2011
- Messages
- 6,018
It's a condition of the franchise. DfT has been adding it in as franchises come up for renewal.Well that's up to them. While they have to provide compensation in line with the Conditions of Carriage it's their decision to go beyond these requirements
You may have seen posters similar to this at airports:I've not seen any airlines advertising this, in fact, from what I've read on the web, they seem to be very reluctant to pay out anything at all.
The rail compensation schemes are in the public domain, and I am sure I have seen leaflets on display in both Llanelli and Swansea stations
Although I think there's a lot more that airlines and in particular airports could do to publicise passenger rights (being as that's where passengers are generally going to be when they need information about their rights). The EU has a website and a range of mobile apps.