DLR Passenger Service Agent

Discussion in 'Railway Jobs & Careers' started by Apples&Pears, 25 Jul 2017.

  1. MayMay

    MayMay Member

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    Yes, new to it all though! Applied for GA and just keep looking to see whats out there. How about yourself?
     
    Last edited: 12 Apr 2019
  2. Mabs

    Mabs Member

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    I wanted to know if the assessments are the same as the trainee train driver roles?

    Also if it's same and someone fails the assessment, Does it count towards the 1 life lost?

    I applied for this position aswell as the GA trainee depot driver.

    I'm waiting for a reply from both positions.
     
  3. Elrey

    Elrey Member

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    I’m not entirely sure if they are the same tests as the PSA role isn’t techinically the same as the ‘train driver’ role. There are some posts somewhere deep in this forum that say the tests involve listening to radio communications, and some different testing. They may have changed it however, as they are being conducted through Keolis.
     
  4. SpamHammer

    SpamHammer Member

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    The tests are unique to DLR and won't in any way affect 'lives' on national register utilised by other TOCs.

    Getting a job with KAD to work on DLR requires a strong initial application with your CV and covering letter tailored to the particularly varied role of a PSA. (Hint: read the job description and match up with examples of your previous experience)

    If successful at that stage you'll be invited to complete a couple of online questionnaires. It's not likely you'll be able to complete all questions in the allotted time, this is by design. Typically, your answers will demonstrate whether you're the kind of person able to prioritise key elements of the role such as safety and customer service in an appropriate way whilst under pressure.

    If successful at that stage, you'll be invited to a personal interview. Most people find it fairly searching, it'll be for around 45mins to 1hr. Be prepared to give specific examples of times you've been faced with an emergency, how you dealt with it, what happened, what was the aftermath. Think outside the box if you need to, an example from your personal life is just as valid as a professional one. As the role is very much frontline and public facing, it will help if you can give examples of times you've demonstrated exceptional customer service, especially if in the face of adversity.

    The radio test will be something like listening to an instruction communication and then repeating it back verbatim. This will test your English listening comprehension and also that you are able to communicate in a clear and formal way. More tricky than it sounds on a radio, even for native English speakers.

    Once through all that, you can expect to hear whether you've been successful within a couple of weeks. Waiting for an actual training start date is another thing entirely.... KAD is currently significantly overstaffed with PSAs as they're planning ahead for losing numbers to Elizabeth line and forthcoming retirements. As with most railway jobs, patience is key. You will of course be required to pass a railway standard medical and drug screen before commencing.
     
  5. Mabs

    Mabs Member

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    Thank you for the detailed explanation.
    Currently I work in a prison so I'm always working under pressure and emergency situations.
    I would prefer the depot train driver position out of the two.
     
  6. Malala

    Malala Member

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    Anyone heard anything back?
     
  7. Mabs

    Mabs Member

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    They said I will hear from them by the end of May but nothing so far.
     
  8. Mad max

    Mad max Member

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    one of my friend have his interview today.
    has anyone else heard anythin back from them?
     
  9. Tomo1062

    Tomo1062 Member

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    Heard nothing :(
     
  10. Mad max

    Mad max Member

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    still waiting
     
  11. Tomo1062

    Tomo1062 Member

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    Same here mate. Guessing we haven’t made the grade as some have had interviews
     
  12. Cdot

    Cdot New Member

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    Well the email does state that Due to the delay, we will be informing all candidates of the status of their application by 31st May 2019, they must be extremely busy. I didnt hear back either
     
  13. MayMay

    MayMay Member

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    Hi guys. Just got an email just now saying ive passed the first stage and that my application is being screened by management team and will hear by 28th June if going to next stage.
     
  14. Mad max

    Mad max Member

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    Hi, does anyone know if interview is the last stage?
    my friend called hr, as he still waiting to hear outcome of his interview, and they said they will be another stage?
     
  15. Mabs

    Mabs Member

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    Dear M*****,

    Thank you for recently applying for the Passenger Service Agent vacancy. Unfortunately, after careful consideration we have decided not to progress your application to the next stage.

    We would however, like to thank you for your interest in this role and wish you luck with your job hunt.

    Kind regards,

    KeolisAmey DLR
    http://www.keolis.co.uk
     
  16. Mabs

    Mabs Member

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    To be honest it would have taken me upto 2 hours to get to work so I was having double thoughts anyway.

    I am waiting on the MTR Crossrail VSE online assesment results and I hope this time it's a positive reply.
     
  17. Elrey

    Elrey Member

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    Got the same email. And equally had second thought on this job due to the fact it’s not a train driving job and therefore not transferable to other TOCs, which I would like for progression.
     
  18. Mabs

    Mabs Member

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    What toc did you apply at? I hope you get the good news soon.
     
  19. Tomo1062

    Tomo1062 Member

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    Not taking anything away from the one who progressed and really hope they get it. I think they had such a huge amount of applications that a fair percentage wasn’t even reviewed.
     
  20. MayMay

    MayMay Member

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    Im prepared for the same reply. Just focussing on train applications and keep pushing forward. Good luck guys- im sure we will all get to where we want to be with some patience and perseverance.
     
  21. Elrey

    Elrey Member

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    Yes! I believe everything happens for a reason. Good luck all!
     
  22. MayMay

    MayMay Member

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    Absolutely
     
  23. Elrey

    Elrey Member

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    Southern, got my DMI next month. And SWR, still waiting for an interview date, I passed the assessments with them in April. Which luckily fast tracked my Southern application.
    Just patiently waiting...
     
  24. Mabs

    Mabs Member

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    That's Brilliant
     
  25. Hasnain Abbas

    Hasnain Abbas Member

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    just had the situational judgement test two days ago. and go the response.

    Thank you for participating in the assessments for the Passenger Service Agent position with KeolisAmey Docklands.
    Regrettably, you did not meet the benchmark set in the assessments and we will not be able to progress your application.

    i got to say all the questions had nothing to do with customer service, few that were if you would put safety 1st or not, most of them were how you would deal with problems at work, if one team member is criticising you, if you were denied bonus what would you do, if somebody asked you to work for free, what would you do, your manager is not doing his job, and telling him so will get you fired what would you do. if you were sick and called in to work, what would you do.

    on top of that the options they give you are all terrible and confusing. and you cant just pick one, you have to rank them according to your 1st choice to your last.
    the test was 25 questions long, 70 minutes to complete, that makes 2.8 minutes per questions, huge scenarios, i am very very fluent in my English and a careful reader, was able to do 23 in time, even though you cant see the timer.
    despite of being 11 years in customers service last 6 years as a manager, dealt with the most horrible possible scenarios with customers or with staff and safety critical situations with the most calm and coolest mindset, i gave the answers to the best of my knowledge and on the balance of work life.
    i failed.!!

    if anyone has succeeded in this test, please do elaborate what can be done differently.
    would be highly appreciated.
     
    Last edited: 12 Aug 2019
  26. Ffcsteve14

    Ffcsteve14 Member

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    Sorry to her you didn’t pass.

    I to took the test and have not yet received a pass or fail email!

     
  27. yomper11

    yomper11 Member

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    I took the test last week and passed, I looked at each question and the four answers and I believe, I may be wrong that all the answers are bad, they are designed to show the worst/ most dishonest course of action through to the least dishonest/ worst situation.

    I then answered based on that criteria. I think the various TOC' s are after people that adhere to rules and place customer service and honesty above all else.

    I've passed this twice now, so, for me it works.

    Hope that helps,

    Sorry to hear you didn't make it.
     
  28. Ffcsteve14

    Ffcsteve14 Member

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    When did you hear??

    QUOTE="yomper11, post: 4150287, member: 70363"]I took the test last week and passed, I looked at each question and the four answers and I believe, I may be wrong that all the answers are bad, they are designed to show the worst/ most dishonest course of action through to the least dishonest/ worst situation.

    I then answered based on that criteria. I think the various TOC' s are after people that adhere to rules and place customer service and honesty above all else.

    I've passed this twice now, so, for me it works.

    Hope that helps,

    Sorry to hear you didn't make it.[/QUOTE]
     
  29. yomper11

    yomper11 Member

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    [/QUOTE]


    Today, about an hour ago.

    Regards
     
  30. Ffcsteve14

    Ffcsteve14 Member

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    Just heard. Passed aswell!

    Good luck!


    Today, about an hour ago.

    Regards[/QUOTE]
     

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