Well played
Well played
The problem is that some of the questions are un-answerable for some people. How can you give an example of a time when you gave excellent customer service when you've never been in a customer service role? Or give an example of when you've been in an emergency situation. What's an emergency situation? I've been in buildings when the fire alarms have gone off, but it's been a false alarm. Does that count? I've read on her of guys that think they have to give answers that are relevant to the job, even if they've never worked on the railways, so they've got no chanceSurely the whole point of the exercise is to get a genuine reaction from you, not one you have prepared for. Have a read of the job description from the TOC and when they ask the questions, base it on what you have read about the job. Also, the TOC is likely to be monitoring these threads I would guess.
Your fire alarm example is an emergency situation regardless of the outcome. You could talk about how you reacted, how you directed others, perceived dangers etc etc. Today it was a false alarm, tomorrow it may not be.The problem is that some of the questions are un-answerable for some people. How can you give an example of a time when you gave excellent customer service when you've never been in a customer service role? Or give an example of when you've been in an emergency situation. What's an emergency situation? I've been in buildings when the fire alarms have gone off, but it's been a false alarm. Does that count? I've read on her of guys that think they have to give answers that are relevant to the job, even if they've never worked on the railways, so they've got no chance
Very true. It's reasonable to presume that the HR people know this. They know its going to be difficult for people to come up with a well chosen, well structured answer with only 30 seconds notice. So maybe it's more about showing how well you think on your feet when you're in a situation where you need to react quickly. In that case, rehearsing and practising your answers will be a bad idea, because they'll see straight through it. Only people with exceptionally sharp minds will get through......which, presumably, is the whole point. And also, presumably, explains why I didn't!Your fire alarm example is an emergency situation regardless of the outcome. You could talk about how you reacted, how you directed others, perceived dangers etc etc. Today it was a false alarm, tomorrow it may not be.
If you think hard enough you can turn a situation into a customer based one even if you aren’t in a customer-facing role. A customer doesn't have to be a member of the general public. If you’re a North Sea driver for example, the company you work for eventually has a customer somewhere down the line. Describe a time you went above and beyond to the benefit of the company and the impact it had on the customer.
Haha. Excellent stuff.
It’s one shot only.The practice video interview allows re-recording if not happy with an answer for a particular question when playing it back. I’m assuming this is the same for the real thing? Or is it one shot only? Or going the other way, is more than two attempts per question allowed? Obviously I hope to be happy with my first attempt.
Ok thanksIt’s one shot only.
It would be wrong for any candidate to share the questions asked. Plus there is no guarantee each candidate receives the same questions.Friend of mine is really panicking about the video interview. Can anyone who has done it help me with what questions they got asked. Thanks
Surely though the point of the video interview is to get the almost instant answer, not a pre prepared one, and definitely not one that was given from someone else via the internet. That was the point I was making. This is different to the MMI where you can do some solid prep before you get a good grilling.. And clearly I was right about the toc monitoring!The problem is that some of the questions are un-answerable for some people. How can you give an example of a time when you gave excellent customer service when you've never been in a customer service role? Or give an example of when you've been in an emergency situation. What's an emergency situation? I've been in buildings when the fire alarms have gone off, but it's been a false alarm. Does that count? I've read on her of guys that think they have to give answers that are relevant to the job, even if they've never worked on the railways, so they've got no chance
Have you not seen that the toc is monitoring this? Is your friend not able to use the forum? And everyone is likely to panic, it’s an interview with a lot riding on it. The person in question needs to set some quiet time aside, have a thorough read of the job description and then take the test/interview, if they have what the toc wants then they will proceed, but not everyone will of course.Friend of mine is really panicking about the video interview. Can anyone who has done it help me with what questions they got asked. Thanks
Same. Chalk it down to experienceI did my video interview yesterday and can safely say that I completely fluffed it. I've always been quite good at interviews and public speaking so was confident that side of things would not be a problem and spent all my time researching and practicing answers to potential questions rather than practicing being interviewed in this format. BIG MISTAKE! As soon as it started my brain froze and I totally blew it. If anyone is still to do theirs then my advise is practice, practice, practice. This format of interview is weird and I didn't take that into account. Good luck to all.
Same here too! Normally quite good at those sort of questions but went into meltdown straight away!Same. Chalk it down to experience
Can I ask if the format was the same as I did with LNER? 6 questions, 30 seconds to read and understand the question, 5 minutes to answer, 2 attempts at each answer?I did my video interview yesterday and can safely say that I completely fluffed it. I've always been quite good at interviews and public speaking so was confident that side of things would not be a problem and spent all my time researching and practicing answers to potential questions rather than practicing being interviewed in this format. BIG MISTAKE! As soon as it started my brain froze and I totally blew it. If anyone is still to do theirs then my advise is practice, practice, practice. This format of interview is weird and I didn't take that into account. Good luck to all.
Wow, that's a bit brutal.1 attempt to answer and fewer questions.
Congratulations mate! I just got the same email! Good luck with the rest.I passed the video Interview!! Already done the OPC assessments to the high specification too.
Wish me luck!
What does stage one consist of guys? When I passed my ones for Northern I did all the tests and MMI in the same dayCongratulations mate! I just got the same email! Good luck with the rest.
Did EMR let you know you’d passed to their required level? I have passed my OPC assessments, but not sure if it’s to enhanced level or not - and they invited me to the stage 1 in a few weeks.
Have emailed Irene, just wondering if you know anything more
Stage one is the paper tests of the OPC tests.What does stage one consist of guys? When I passed my ones for Northern I did all the tests and MMI in the same day
Thanks for clarifying, much appreciatedStage one is the paper tests of the OPC tests.
Stage 2 is the computer tests + MMI
Me too! Best of luck!Just received an invite to the first stage assessment. Good luck to everyone who has made it this far, and good luck to those of you who didn't in future applications.
Might be waiting to see how many of the ones who've made it this far actually pass. 100 people could be assessed and nobody passes. That way then they've got people ready to go if needs be. It could also be due to there being over 10 vacancies (can only have about 8/10 drivers per course as far as I know) so you could be in the second batch of those to be assessedI've not had any feedback from my initial application. Other than receiving 'thank you for your application we're still working on it' email last Tuesday. Anyone else in the same boat?