Non-provision of the service paid for is unlikely to constitute discharge of the TOCs responsibilities.
There is no such qualification in the Conditions of Travel as to the contractual obligation of the relevant TOC(s) to convey the passenger.
I believe the reference to which you refer is NRCOT n.28.2, but this pertains to “any” TOC providing assistance “where it reasonably can”. It does not absolve total non-performance.
“Reasonable endeavours” to provide said service, was the requirement, as posted above?
There is no such qualification in the Conditions of Travel as to the contractual obligation of the relevant TOC(s) to convey the passenger.
I believe the reference to which you refer is NRCOT n.28.2, but this pertains to “any” TOC providing assistance “where it reasonably can”. It does not absolve total non-performance.
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