On Thursday 26th there was a lot of disruption to services on FGW.
I was delayed by approx 2 hours and want to claim via Delay Repay from FGW.
Their website states that journeys on high speed trains qualify for 100% rebate if >1 hour late, but 100% rebate only if >2 hours late on "regional" services.
I travelled from West Sussex to Taunton, the FGW train I had booked advance tickets on (1722 from Worthing) was cancelled (although I think it actually did start from Barnham, according to Nat Rail website live departures). Regardless, it was cancelled at Worthing, "due to a fault that cannot be rectified", according to the station announcer, so I had to use Southern to Fratton then a Portsmouth-Cardiff FGW to Westbury. At Westbury I missed my booked connection, (due to arrive Taunton 2045), and waited for the (very delayed) HST 2106 to Taunton. This arrived at 2206 approx, and got to Taunton around 2245.
Do I qualify for 100% as part of journey was on High speed train regardless, or does it have to be > 2 hours as the majority of the journey was on "regional"?
Can I find out the EXACT arrival time in Taunton retrospectively, as it may have been just over 2 hours late (or just under), I didn't think to check exactly at the time?
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Further question. Whilst waiting at Westbury, around 2115, an SWT train pulled in from Warminster direction, not in service, stopped halfway up the platform, the driver went down the other end and the train immediately left going back towards Warminster. What was likely to be the reason for this?
I was delayed by approx 2 hours and want to claim via Delay Repay from FGW.
Their website states that journeys on high speed trains qualify for 100% rebate if >1 hour late, but 100% rebate only if >2 hours late on "regional" services.
I travelled from West Sussex to Taunton, the FGW train I had booked advance tickets on (1722 from Worthing) was cancelled (although I think it actually did start from Barnham, according to Nat Rail website live departures). Regardless, it was cancelled at Worthing, "due to a fault that cannot be rectified", according to the station announcer, so I had to use Southern to Fratton then a Portsmouth-Cardiff FGW to Westbury. At Westbury I missed my booked connection, (due to arrive Taunton 2045), and waited for the (very delayed) HST 2106 to Taunton. This arrived at 2206 approx, and got to Taunton around 2245.
Do I qualify for 100% as part of journey was on High speed train regardless, or does it have to be > 2 hours as the majority of the journey was on "regional"?
Can I find out the EXACT arrival time in Taunton retrospectively, as it may have been just over 2 hours late (or just under), I didn't think to check exactly at the time?
--- old post above --- --- new post below ---
Further question. Whilst waiting at Westbury, around 2115, an SWT train pulled in from Warminster direction, not in service, stopped halfway up the platform, the driver went down the other end and the train immediately left going back towards Warminster. What was likely to be the reason for this?