I got the delayed 0837 Southern service from Victoria to Brighton which, due to delays ran fast to Brighton. The guard made two announcements before departure but a gentleman hopped on just as the doors were closing - unfortunate for him as he only wanted to go to East Croydon.
The guard has charged him for a Brighton to East Croydon single, isn't there any way he could have issued something like a zero fare excess as it's not like he got on the wrong train, just the train isn't making the usual stops? Would he be eligible for a refund on either ticket?
(Apologies for the earlier post, apparently my phone decided it would be funny to stick some predictive text in there.)
The guard has charged him for a Brighton to East Croydon single, isn't there any way he could have issued something like a zero fare excess as it's not like he got on the wrong train, just the train isn't making the usual stops? Would he be eligible for a refund on either ticket?
(Apologies for the earlier post, apparently my phone decided it would be funny to stick some predictive text in there.)