Look out though, GWR. I'm booking a First Class ticket and I'll be complaining when you fail to provide me with the luxurious leather seating on high speed services that you promise on the leaflet I've just picked up!
Although maybe I should give the company a break, I do love travelling with them and I felt a bit guilty when they told me they were sending me a £20 compensation cheque following my previous (and first ever) complaint to them... I'd spent £18 on a first class ticket from Reading to Slough.
Before I knew this wasn't allowed, let me just make that clear, I went back and forth about six times in each direction because I got addicted to the leather seats, and on one of the twelve first class journeys I did they declassified first class (standard class weren't allowed to sit there, but could stand in the carriage). On the spur of the moment I complained, and now I've ended up paying minus two pounds for twelve first class journeys.
Oh god, I make myself sick just by reading this post back...