No no, I'm still here and reading. I just feel that I had the information I required for my letter of complaint which went in a few days ago.
I'll update when I get any results from them besides 'Thank you we'll keep it on file' but in the mean time the topic seems to have gone a bit wonky!
I came on here to try and ascertain the powers that a g4s person has and whether what he did was a guy making things up to 'bully' those who don't know the rules, or some one who has the powers he described but it was just a case of a customer service attitude. I keep reading the thread and it seems to me there is still a lot of ambiguity around the issue.
As for common assault, lol.
Any way, will keep reading and waiting for a response from Northern.
Hi DutchTrance
I work for G4S as RPI (dont judge me just yet
)
1. Traveling without a VALID ticked is an offence and you can be in trouble for that.
2. an RPI can follow you if they find you suspect, but only as far as the station enters on to public streets e.g. main doors etc. etc. any further and thats classed as harassment which you are fully within your rights the law to say something to the GM police or the press, not the BTP.
3. You should have been caught before you managed to get out on to the concourse, if not then its the staffs stupid fault for not paying attention to detail.
4. If they dont show you ID and are plain clothed, tell them to sod off unless they produce the ID first. Which you MUST show them if they do. Simple as that.
5. If you are asked questions after they show you id then you should answer them fully and honestly it makes YOU look better.
6. In regards to you reaching for them, NEVER do that as it can be classed as assault. Never ever reach or touch them because a lot of our staff will find it offensive and can report you for it and it will be caught on CCTV and they will always win.
7. When he grabbed your hand thats assault on his behalf, G4S are STRICTLY HANDS OFF unless it is in their own personal defence against an attack. He should NEVER have touched you FULL STOP.
8. When he said he would be keeping an eye out for you and will catch you next time thats a threat which he should never have made and you have every right to report him to any authority you wish.
but I also want you to remember this, as an RPI myself as soon as I took my eyes off you Ive forgotten you already bare in mind I see 10s of thousands of people a day, remember that because its like I said before threatening behaviour and you should never have to tolerate it.
9. if a member of the public wishes to know who the person is in regards to identification them then all they have to give you is first name and there 5 or 6 digit identification number for example " Im Jim, 123456" and thats all you need to know because once you report that person our management team knows who it was instantly.
I hope that helps and I would really like to know what happens in regards to the incident that you have reported, and I also want to apologise for the mistreatment of the staff members and there unprofessionalism I have seen too many cowboys in this job already so I know where youre coming from. I hate having to say I work for G4S because we are all tarnished with the same brush everyone sees us as whether its the media the staff mistreatment or the unprofessionalism some of the staff members are.
I also want to say that even though theres always the bad apples in a company there are also incredibly helpful professional and polite staff members that work for G4S/northern rail but we are all ruled by how our managers want us to treat people so on that note i apologise again.
i really hope something good comes out of this for you and that you dont taint us all with how you was treated by 1 insignificant member of staff out of the over 250 staff members that we have.
andy
ps. if anyone wants to ask me anything please let me know and ill try and answer to the best of my knowledge.