185
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- 29 Aug 2010
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Second time something like this has come to my attention in as many days at Manchester Victoria, so thought it should be worth raising on here.
Passenger comes to me, pretty annoyed about guard on her train from Atherton. She and a friend bought Tram & Train Daysaver tickets for a journey from Newton Heath to Atherton, price £7.20. They travelled out fine on tram, then train. On return, boarded at Atherton and a guard (think he's a new one at Victoria) told them "Oh they are for trams only, not valid here" - even though their two tickets clearly have Tram & Train DaySaver in bold type on the top band. The Guard continued arguing and reduced one of them to tears, then insisted on them forking out money for two singles into Manchester.
This makes me wonder, when I look at the excellent training I had under Northern Spirit, who is doing the retail course at Northern (West) ?? Is the training on the West Area done by those trainers inherited from First North Western?
Some brilliant guards at Vic let down by a small minority.
Passenger comes to me, pretty annoyed about guard on her train from Atherton. She and a friend bought Tram & Train Daysaver tickets for a journey from Newton Heath to Atherton, price £7.20. They travelled out fine on tram, then train. On return, boarded at Atherton and a guard (think he's a new one at Victoria) told them "Oh they are for trams only, not valid here" - even though their two tickets clearly have Tram & Train DaySaver in bold type on the top band. The Guard continued arguing and reduced one of them to tears, then insisted on them forking out money for two singles into Manchester.
This makes me wonder, when I look at the excellent training I had under Northern Spirit, who is doing the retail course at Northern (West) ?? Is the training on the West Area done by those trainers inherited from First North Western?
Some brilliant guards at Vic let down by a small minority.