But what else could be done? It's stuck, in foul weather on congested infrastructure, so there's little chance of anything turning up to give it a push. As for getting pax off, this was I presume a DOO train? A small team of people are required to safely evacuate a loaded train, the Driver can't do it on his own. Indeed Driver and Guard is still pushing it for a controlled situation. Station staff are usually not PTS, and they certainly won't have been trained for a lineside evacuation, so despite their proximity in this case, they're not much good. So you're looking at NR staff, on-call managers, BTP etc, and of course they're all already running around like the proverbial chickens. So, what can you do really?!
What else could be done?
- Understand that passengers will self-evacuate and there are only two things the railway can do to stop it - (1) get the train moving again before they do. (2) evacuate them before they do.
- Train the staff so they can go on to the track and evacuate people from trains near their station. TfL can do it so there is no reason TOCs can't.
- Have more staff available on the ground
- Have a plan in place for evacuation before its necessary - if a train breaks down and can't be fixed right away, start preparing to evacuate it now even if you don't need to use that plan.
- If you need to move people to site, do it in advance. If you need someone from 40 minutes away (and in an area like inner London you should have someone within about 30 minutes at all times) then get them moving 40 minutes before they're needed, even if you have to turn them back 10 minutes later.
I don’t think some people really understand that a passenger railway is transporting humans, not inert robots.
Three hours, yards from a station, is bound to cheese some people off. Three hours with no toilets is going to result in someone needing to go. At three hours with no light or heat in this weather, on an apparently crowded train, it's a miracle there were no major medical emergencies. I've seen one report on Twitter from a lady who used a towel to hide the fact she was having a panic attack from other passengers (because hysteria is contagious.)
It's all well and good to say "it's dangerous" and "it's illegal," but if they think they might be in for an overnight stay on a packed train with no toilets or heat a la the New Forest incident, can you blame them? Especially if they were told the power was off because people were walking on the tracks - meaning they knew it was safe?
I know I sound like a stuck record but this keeps happening, and the relevant parties need to get their acts together and understand that in situations like this, people will self-evacuate.
This. Very much this. I've also said this before, but the railway needs to understand that passengers are humans and thus they need to understand how humans react in given situations.
eeping passengers on a broken down train for longer than the passengers feel necessary in the circumstances will
always result in self-detrainment.
The time between the train coming to a stop and passengers start self-evacuating varies from a few seconds (e.g. smoke or fire on a train that is (partially) in a station - as happened at Holland Park for example) to many hours (e.g. in the middle of a blizzard in the middle of the night in the New Forest), depending on the circumstances.
Things that will increase the length of time before self evacuation happens:
[ul]
[li]Cold and/or wet weather[/li]
[li]Darkness[/li]
[li]Rural environment with no station close by[/li]
[li]Significant terrain (mountains, forests, mudflats, etc)[/li]
[li]No obvious danger on the train (e.g. fire, etc)[/li]
[li]The train has power, heating, working toilets, etc[/li]
[li]Passengers being
and feeling like they are being kept regularly informed about the situation and what is happening (and that things
are continuing to happen) without being lied to or fed excuses[/li]
[li]Train crew presence[/li]
[li]Obvious risks or danger outside the train (e.g. in a tunnel, on a high viaduct with low parapets, flooding, etc)[/li]
[li]No obvious alternative route visible (e.g. main roads)[/li]
[li]Nobody else self-evacuating[/li]
[/ul]
Things that will decrease the length of time before self evacuation happens:
[ul]
[li]Hot and/or dry weather[/li]
[li]Daylight[/li]
[li]Urban environment[/li]
[li]A station close by (particularly if visible)[/li]
[li]Obvious danger from staying on the train[/li]
[li]Train without power, heating, working toilets, etc.[/li]
[li]Little, no or infrequent information from train crew, especially if passengers feel they are being lied to or fed excuses[/li]
[li]No train crew presence - particularly if passengers know there is a guard but they are not seen or heard[/li]
[li]No obvious risk from self-evacuating (e.g. straight and level track roughly at grade with the surroundings) - electrified track is
not a strong deterrent[/li]
[li]Passing trains - 'if they are running there is no reason why we're still stuck, they could get us moving or get one of them to rescue us'[/li]
[li]Benign terrain[/i]
[li]Obvious roads, footpaths, etc, particularly if well used[/li]
[li]Other people self-evacuating[/li]
[/ul]
Part of the issue with pts trained staff is that in means they have to be trained, regularly assessed, have to meet medical standards and be provided with the correct PPE (personal protective equipment). This all adds £££ which a toc won't want to spend for non regular use.
If they don't want to spend the money necessary to ensure that passengers are safe in all foreseeable circumstances (and people being stuck on a broken down train within walking distance of a station is entirely foreseeable) then they should not be allowed anywhere near a railway. If necessary it should be written in to all franchise agreements that every staffed station has enough staff who are PTS trained and have the right PPE, etc. to safely evacuate a crowded train within walking distance of that station, and to do other things such as remove hazardous objects from the line, check for obvious impediments to the safe running of trains following reports (things like obviously broken rails, missing ballast, overbridges that have deposited masonry on the track, etc.), guide paramedics to a stalled train, etc.
I think that the only possible stupidity is not knowing what the live rail is, unless you are senile or a child. Don't schools teach kids about railway safety? It would be better if the passengers (not "trespassers" please, as Southeastern Railway called them) were instructed to walk only ahead of the train and to keep within the four foot.
As a primary school child in the 1980s in North Yorkshire I had one special assembly about railway safety when the ECML (which ran a couple of miles away from the school) was being electrified. It did not cover third rail. As a seconadry school child in Somerset (nearest railway to the school about 10-15 miles away but within the catchment area) I remember receiving no railway safety lessons - not even when we went to the NRM in York.