Priv Oyster

Mojo

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It's so frustrating. Can anyone offer any pointers please? I'm wondering if south of the river may be easier but i'm rarely over that side - particularly at the moment
Sorry to hear about these issues.

Are you safeguarded or non safeguarded? Also what is your employer, and is your staff travel card of standard design?
 
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Surreytraveller

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I find that TfL staff are totally untrained when it comes to tickets other than bog standard public rate Oyster stuff. I've been fobbed off with my boxes being the wrong colour before (different to the example pictured in the manual they were using), as they are unaware each year's issue is a different colour.
Try browsing this and print off the appropriate page with the instructions of how to do it and give it to them
Page 66 of Book 3 has the instructions
 
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LA50041

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I've been having a nightmare with mine. I've been 9 times now and keep getting fobbed off by staff. I know what they need to do but they don't seem to, with most saying it's not eligible even though it is.

I normally get it done at Blackhorse Road tube station (have done the last 3 years). This year they refused as too busy, then said it had to be done on the phone, then said they didn't know how to, then they said I had to go to a mainline station before finally I was told I wasn't eligible. I tried to explain it would only be for overground services/metro services with others tocs but they were having none of it. Euston LUL station said I wasn't eligible after showing me a briefing from RSTL, saying it had been done incorrectly for the last 3 years (it hasn't been) and also and sent me upstairs to the mainline station. The mainline station (obviously) said they couldn't do it as it was oyster.

It's so frustrating. Can anyone offer any pointers please? I'm wondering if south of the river may be easier but i'm rarely over that side - particularly at the moment
If you're in the vicinity of Farringdon, the Thameslink Ticket office there are normally very good at this
 

Mag_seven

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The main sticking point may well be that we've just gained a fancy new Intranet on which they may struggle to find Hot Issues Bulletin 20-20 !
Must admit I don’t really see what the difference between this new procedure and the existing one is, other than the fact that staff and the customer are expected to stand apart, and that you have to present your 19/20 Staff Travel Card (not quite sure why?)

This letter is a bit confusing because Hot Issues is an LU document and not a TfL document, and only LU staff can make the changes and not TfL staff, but in any case staff would know what is being talked about.
I have had another email today from RSTL and its more or less word for word as before:

Priv discount on Oyster Cards

TfL have agreed that as long as you have your 2019/20 Staff Travel Card and your 2020/21 Staff Travel Card and the same registered Oyster Card as last year, they can reset the Priv discount on your Oyster Card. Social distancing is in place at stations so this process will take a little longer than usual. TfL staff at the London Underground stations have been sent instructions on how to do this using the London Underground ticket machines. If they have difficulties setting the discount, or are unsure what to do, please ask them to check TfL Hot Issues Bulletin 20-20
 

Horizon22

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I've been having a nightmare with mine. I've been 9 times now and keep getting fobbed off by staff. I know what they need to do but they don't seem to, with most saying it's not eligible even though it is.

I normally get it done at Blackhorse Road tube station (have done the last 3 years). This year they refused as too busy, then said it had to be done on the phone, then said they didn't know how to, then they said I had to go to a mainline station before finally I was told I wasn't eligible. I tried to explain it would only be for overground services/metro services with others tocs but they were having none of it. Euston LUL station said I wasn't eligible after showing me a briefing from RSTL, saying it had been done incorrectly for the last 3 years (it hasn't been) and also and sent me upstairs to the mainline station. The mainline station (obviously) said they couldn't do it as it was oyster.

It's so frustrating. Can anyone offer any pointers please? I'm wondering if south of the river may be easier but i'm rarely over that side - particularly at the moment
London Bridge underground assisted me with getting my Priv added via ticket office a, but I did have to get through 3 staff to understand with blank expressions on faces. London Bridge did mine last year and similarly I'd gone around 3-4 different (NR and TfL) stations to get it done.
 
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Mag_seven

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London Bridge underground assisted me with getting my Priv added, but I did have to get through 3 staff to understand with blank expressions on faces. London Bridge did mine last year and similarly I'd gone around 3-4 different (NR and TfL) stations to get it done.
I can't understand why TfL/LUL just to nominate say 10 LUL stations where this can be done. As for staff having "blank expressions", how do they get their PRIV Oyster cards updated?
 

Mojo

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FWIW, @W230 hasn't logged back in to answer my questions above so we don't know exactly what he was trying to do.
I can't understand why TfL/LUL just to nominate say 10 LUL stations where this can be done. As for staff having "blank expressions", how do they get their PRIV Oyster cards updated?
There will be very few CSA-grade staff remaining who are entitled to Privilege rate PAYG travel and there are a very small number of child Privilege travel authority cards for children of LU/TfL staff in circulation.

I would suspect a lot of the confusion has arisen since non-Safeguarded Toc staff have been able to have their Priv discounts added to Oyster for travel only on National Rail services (and certain Interavailable routes), as this can only be done at certain National Rail stations (except eligible LNER, GTR and Eurostar who can get LU/DLR travel as well).
 

theironroad

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I got my Oyster card updated about a week ago. Apart from tracking down a staff member with the correct credentials at Waterloo, it all worked well.
I hadn't even see this thread but tried yesterday at Waterloo (jubilee entrance) where I've done it before and the guy who already seemed reluctant to leave his cordoned off zone by the booth, where he was chatting to his colleague, told me that they weren't allowed to touch the machines because of covid and I had to phone up TfL, which seemed absurb tbh as I'm sure some sort of rubber pen stylus type thingy could have been issued to staff to use on machines.

Anyway after being on hold for ages to TfL, I gave up.......

To be continued...
 

Horizon22

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I can't understand why TfL/LUL just to nominate say 10 LUL stations where this can be done. As for staff having "blank expressions", how do they get their PRIV Oyster cards updated?
Mine was for the NR discount only as TOC employee so maybe some 'rustiness' to do this, but I thought TfL staff had special Oysters so would rarely need to actually add discounts?
 

Horizon22

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as this can only be done at certain National Rail stations (except eligible LNER, GTR and Eurostar who can get LU/DLR travel as well).
And the ones on the list my TOC gave me also didn't work - Blackfriars & Farringdon were listed - I tried these and was told point-blank no. Other colleagues had the same result, but some were able to get it done. Seems very ad-hoc and luck of draw as to whether there's a cooperative CSA or supervisor around.
 

Mag_seven

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I hadn't even see this thread but tried yesterday at Waterloo (jubilee entrance) where I've done it before and the guy who already seemed reluctant to leave his cordoned off zone by the booth, where he was chatting to his colleague, told me that they weren't allowed to touch the machines because of covid and I had to phone up TfL, which seemed absurb tbh as I'm sure some sort of rubber pen stylus type thingy could have been issued to staff to use on machines.

Anyway after being on hold for ages to TfL, I gave up.......

To be continued...
Seems very ad-hoc and luck of draw as to whether there's a cooperative CSA or supervisor around.
Shouldn't be like this. :(

I don't really have the time or the inclination to troop round station after station trying to find a member of staff that can and is willing to do it.
 
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Mojo

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And the ones on the list my TOC gave me also didn't work - Blackfriars & Farringdon were listed - I tried these and was told point-blank no. Other colleagues had the same result, but some were able to get it done. Seems very ad-hoc and luck of draw as to whether there's a cooperative CSA or supervisor around.
What list? The non-Safeguarded Priv oyster rate (except Eurostar / LNER / GTR yellow card) cannot be done at any LU facilities; references on the list provided by RDG that mention Blackfriars and Farringdon refer to the National Rail ticket offices at these locations.

There’s no list for Safeguarded staff as this can be done at any LU managed station if you can find staff willing.
 

Horizon22

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What list? The non-Safeguarded Priv oyster rate (except Eurostar / LNER / GTR yellow card) cannot be done at any LU facilities; references on the list Blackfriars and Farringdon refer to the National Rail ticket offices at these locations.

There’s no list for Safeguarded staff as this can be done at any LU managed station if you can find staff willing.
It was an internal TOC document as to stations where it could be completed. I can't remember the exact details on which stations. However NR staff have very limited dealings with Oyster, hence no luck or literally direct to you to the Underground. Then the underground direct you backwards. Colleagues at all stations seem to get rather confused.
 

Mojo

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It was an internal TOC document as to stations where it could be completed. I can't remember the exact details on which stations. However NR staff have very limited dealings with Oyster, hence no luck or literally direct to you to the Underground. Then the underground direct you backwards. Colleagues at all stations seem to get rather confused.
Are you referring to this list?

If so then any LU staff who say they can’t help are quite correct as this discount can only be set by National Rail staff at the stations listed.
 

CyrusWuff

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Marylebone and Northolt Park need removing from that list as Chiltern now use Worldline TOMTIS/MTIS@Station, which is unable to retail Oyster products.

It can, however, retail products for ITSO Smartcard fulfilment.
 

dave4jackie

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just got email saying about taking both old and current card to get priv oyster updated, how many people keep there old ones, when you click on the link in email if you don't have both it says that if you have already got priv on your oyster card you just take your current card to get it updated, so mixed messages
 

RJ

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I got my discount loaded at Finsbury Park NR ticket office the other day.

The interchange between NR and LU there has changed - the stairwells have been closed and it now involves a 550m walk - allow an extra 10 minutes for this interchange if you must do it and beware social distancing is unlikely to be possible on the main road!
 

W230

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Apologies all for my delay in replying. Its been a chaotic couple of weeks.!

Im non safeguarded at GTR. Sounds like Farringdon may be a good suggestion from the comments here?
 

Mag_seven

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I got my discount loaded at Finsbury Park NR ticket office the other day.

The interchange between NR and LU there has changed - the stairwells have been closed and it now involves a 550m walk - allow an extra 10 minutes for this interchange if you must do it and beware social distancing is unlikely to be possible on the main road!
I assume that is for non safeguarded i.e. National Rail only? I need to get my safeguarded i.e. "PRIV ALL RAIL" (LUL discount included) and my understanding is that can only be done by LU staff using an LU ticket machine. Do you know if that is correct?
 

RJ

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I assume that is for non safeguarded i.e. National Rail only? I need to get my safeguarded i.e. "PRIV ALL RAIL" (LUL discount included) and my understanding is that can only be done by LU staff using an LU ticket machine. Do you know if that is correct?
According to the Rail Delivery Group, that is indeed correct :)

I'll have a look on the LU intranet today and try and make sense of the recent announcement as I never was sure what has actually changed.

And yes, I have the New Entrant Priv. It has taken a whole 3 weeks for me to pass a ticket office offering this service!
 

Mag_seven

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I'll have a look on the LU intranet today and try and make sense of the recent announcement as I never was sure what has actually changed.
Thanks - I think under normal circumstances if you didn't renew the Oyster discount with the new staff travel card details by the time the old staff travel card had expired i.e. 30th June you had to go the entire rigmarole of reregistering with a completely new Oster card, form to fill in etc. I suspect there is some new procedure this year (because of COVID) that now allows you to turn up after 30th June with both the old and new card and get the Oyster updated. Will be interested to know what you can find out on the LU intranet. :)
 

3973EXL

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Received this by e-mail from rstl


Rail Staff Travel News Further Update - 21st July 2020


Priv discount on Oyster Cards

TfL have agreed that as long as you have your 2019/20 Staff Travel Card and your 2020/21 Staff Travel Card and the same registered Oyster Card as last year, they can reset the Priv discount on your Oyster Card. Social distancing is in place at stations so this process will take a little longer than usual. TfL staff at the London Underground stations have been sent instructions on how to do this using the London Underground ticket machines. If they have difficulties setting the discount, or are unsure what to do, please ask them to check TfL Hot Issues Bulletin 20-20
 

Deerfold

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Must admit I don’t really see what the difference between this new procedure and the existing one is, other than the fact that staff and the customer are expected to stand apart, and that you have to present your 19/20 Staff Travel Card (not quite sure why?)

This letter is a bit confusing because Hot Issues is an LU document and not a TfL document, and only LU staff can make the changes and not TfL staff, but in any case staff would know what is being talked about.
I know you don't seem to like the fact, but LU is part of TfL, so LU staff *are* TfL staff, though not all TfL staff are LU staff.
 

MikeWh

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The interchange between NR and LU there has changed - the stairwells have been closed and it now involves a 550m walk - allow an extra 10 minutes for this interchange if you must do it and beware social distancing is unlikely to be possible on the main road!
My attention has been drawn to the social distancing one-way system at Finsbury Park which has broken the out-of-station interchange in some cases when changing between National Rail and the Underground. Access to the National Rail platforms is currently only from the bus station entrance. Exit from the Underground is also to the bus station, but entry is via the new entrance on the other side of the station, a 3-4 minute walk.

The problem is when passengers arrive on platforms 1-2 from North London and Hertfordshire. There are no gates on those platforms so you have to touch out using the validators at the bottom of the steps. When you touch in again at the new Underground entrance your journey is not continued because the OSI has not been set up properly. This means that your journey is split in two and you are charged two fares rather than the normal one combined fare. TfL are aware of the issue and I hope to have an update within the next few days.
 

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I almost got caught out by this at Finsbury Park a couple of weeks ago. I was making a tight-ish connection between Finsbury Park and Euston and got caught out having to walk all the way round to the new entrance. It felt like more than a 3-4 minute walk from the NR platforms to the Victoria Line platforms.

Heaven knows why they couldn't just have one spiral staircase up and one down, or the same one way system they had when the additional spiral staircases were being installed.

I agree about changing a Highbury & Islington - not doing so was a school boy error on my part. Made my connection at Euston but only just!
 

RJ

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Thanks - I think under normal circumstances if you didn't renew the Oyster discount with the new staff travel card details by the time the old staff travel card had expired i.e. 30th June you had to go the entire rigmarole of reregistering with a completely new Oster card, form to fill in etc. I suspect there is some new procedure this year (because of COVID) that now allows you to turn up after 30th June with both the old and new card and get the Oyster updated. Will be interested to know what you can find out on the LU intranet. :)
Ah, that makes sense. I read the Hot Issues bulletin and it's basically as per the RDG brief, along with the step by step procedure for doing it while maintaining social distancing.

I almost got caught out by this at Finsbury Park a couple of weeks ago. I was making a tight-ish connection between Finsbury Park and Euston and got caught out having to walk all the way round to the new entrance. It felt like more than a 3-4 minute walk from the NR platforms to the Victoria Line platforms.

Heaven knows why they couldn't just have one spiral staircase up and one down, or the same one way system they had when the additional spiral staircases were being installed.

I agree about changing a Highbury & Islington - not doing so was a school boy error on my part. Made my connection at Euston but only just!
4 minutes exit to entrance at a brisk pace if you know where you're going perhaps! Add 2-3 minutes for walks within the station. I arrived at Finsbury Park intending to catch a Stansted Express from Tottenham Hale 15 minutes later but it wasn't going to happen so got my Oyster sorted and settled for the next one.
 
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RJ

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Hadders

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Does anyone know the arrangements at Kings Cross St Pancras? I assume there is a one way system so can you access the Victoria Line via the tube ticket hall or do you have to go via the Northern ticket Hall and the 'tourist route'?
 

greyman42

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Does anyone know the arrangements at Kings Cross St Pancras? I assume there is a one way system so can you access the Victoria Line via the tube ticket hall or do you have to go via the Northern ticket Hall and the 'tourist route'?
You can access the Victoria line via the tube ticket hall.
 

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