The scene is rush-hour in Birmingham. Every few minutes, uniformed railway workers emerge from a modern building opposite the entrance to New Street station, cross the road, walk through automatic doors and head for a ticket barrier.
The entire journey, from a mess room named The Wedge, where staff take tea breaks, to one of the trains where they do their actual job, stretches to anything from 50 to about 350 yards, depending on what platform they’re departing from.
Covering this distance on foot would normally take an adult between 30 seconds and a couple of minutes. The only exception, during an evening I spent observing proceedings this week, involved a bearded ticket inspector who took a time-consuming detour to pick up a sausage roll from Greggs.
This, however, is the British rail network. And, as any hard-pressed commuter will tell you, it’s a world where reaching your destination often takes an awful lot longer than it should. Take these railway workers. Their short walks to and from The Wedge are not, on paper, taking a few seconds. Neither are they taking a couple of minutes. Instead, each round trip is officially timed in their daily work schedule at a whopping ten minutes.
The reason? A little-known industry perk known as a ‘walking allowance’. It dictates that any member of railway staff entitled to a specified break must be given extra time off to cover the process of strolling to and from their mess room. And those times are negotiated by the shop stewards of their militant trade unions.
So it goes that at Birmingham New Street a worker’s half-hour tea break actually lasts 40 minutes, with five minutes for each journey there and back. A source with knowledge of operations says that about 600 staff use The Wedge daily during shifts that typically include two rest periods. While not all are train crew, somewhere in the region of a thousand hours per week are nonetheless devoted to — or, some might argue, wasted on — walking
Similar rules apply at every station in the country under a Byzantine raft of highly generous trade union agreements that cost rail operators, and by extension passengers and the taxpayer, tens of millions of pounds every year.
At Victoria in London, for example, a single trip from the crew room to a platform is budgeted at ten minutes. At St Pancras in the capital, Southeastern drivers get a whopping 12 minutes to walk to their trains while their colleagues at East Midlands Trains get by with just five. Occasionally, negotiations surrounding this costly perk verge on the farcical.
Here in Birmingham, for example, Network Rail spent £750 million redeveloping New Street station in a five-year project completed in 2015. During construction, the staff mess room was temporarily moved to an upstairs annexe in a red brick building directly opposite the station called The Guildhall. ‘Because it was no longer “in the station”, the trade unions decided to renegotiate the walking allowance,’ says a management source.
Against this frothy backdrop, the rail industry’s Spanish practices are the subject of a growing PR war. On Wednesday, Huw Merriman MP, chairman of the Commons transport select committee, revealed that in addition to ‘walking allowances,’ some railway staff benefit from a bizarre rule that allows them to restart a scheduled break completely if they happen to bump into a manager who says ‘Hello’.
Under antiquated conventions, any conversation with the boss class counts as ‘work.’ Astonishingly, this invalidates any break-time. ‘Imagine your line manager stopping to say “Hello” when you are on a formal break,’ said Merriman. ‘In the office or on-site, that’s a positive sign of teamwork. Ludicrously, in the rail industry the rule book decrees that the break has to restart from the beginning.’
Elsewhere, an industry source told the Daily Mail last month that union resistance to modernisation was so ‘absurd’ that the RMT is blocking staff from using mobile apps to communicate with each other.
They said: ‘The use of an app is regarded as a matter of negotiation with the RMT — even a communications app. One of the most recent disputes was over managers using FaceTime during Covid to talk to staff because that was a technology that hadn’t been consulted on.’
In a similar vein, the RMT insists that engineers on Network Rail, which manages Britain’s track and signals, refuse to carry out repairs outside their specified areas.
For example, maintenance crews at Euston station in London are not permitted to complete repairs at King’s Cross station, less than half a mile away. And vice-versa.
‘There are times when we have havoc on one line with huge delays, but maintenance staff who happen to work on the other line sitting with their feet up,’ says one industry source. ‘It’s madness.’
Unions have also resisted fitting automatic sensors to trains that will check the track for defects. ‘Each one takes 70,000 pictures a minute and finds tiny cracks and flaws no human eye can see. But instead they insist on sending people out to walk along the track looking at the rails,’ adds the source. ‘Not only is this less likely to pick up problems, it’s more dangerous for staff. In the past two years alone, eight rail workers have been killed by trains while working on the track.’
Industry insiders say the worst Spanish practices have traditionally been kept under wraps by rail bosses amid concerns that calling them out will be regarded as provocative by rail unions and therefore trigger costly strikes
They are right to be concerned — so strike-prone is Aslef, the union representing drivers, that it once called a formal dispute over plans to replace a tea urn in a mess room with a kettle. However, eye-popping details about employment terms have nonetheless from time to time trickled out.
For example, in Scotland, which is currently facing its own crippling strikes, it emerged during an industrial dispute in the 2000s that train drivers can refuse to allow ScotRail to phone them at home to inform them of changes to shifts.
Instead, unions insisted that details had to be sent out in letters delivered via taxi. At the time, the average sickness leave for 70 drivers at Glasgow Central was 22 days per year (as opposed to a UK average of 7.8 days).
Drivers who turned up for work and reported that they had taken medication could demand to be sent home on full pay. Those who had undergone a routine medical examination lasting more than half an hour were also entitled to take the rest of the day off.
If services were running late (and, given the constraints above, they often were) workers could refuse to board a train if the delay would result in them moving into overtime, even for a few minutes, by the time they got home. If no one else could be found, both services — there and back — would simply be cancelled. Staff would then return to the mess room.
A dossier published jointly by rail companies in 2011, meanwhile, revealed that firms were paying maintenance contractors to prepare trains for operation up to the point of putting the key in the ignition — meaning drivers had only to get in the cab and turn the key to start their journey. Despite this, union-negotiated rules required them to pay drivers for 45 minutes before a journey to ‘prepare’ a train.
It further disclosed that drivers on a five-hour round trip are nonetheless routinely paid for three more hours in order to fill spare time on their eight hour shift.
In many corners of the rail network, such rules still apply. Attempting to abolish any inefficiencies, or make even minor changes to working practices, invariably leads to unions threatening to strike unless pay is also increased. Because of the massive cost and public inconvenience caused by industrial action, bosses almost always back down.
Over the years, this has led to remarkable pay rises. Department for Transport figures showed that last year the median salary of rail workers was £44,000, about 70 per cent above the national average of £26,000. By comparison, nurses earned £31,000, teachers £37,000 and care workers just £17,000. Police officers at the rank of sergeant and below earned £42,000.
Over the past decade, median earnings for train drivers have increased 39 per cent — far above the national average of 23 per cent, or 15 per cent for nurses. Rail workers can also retire at 62, earlier than civil servants, nurses and teachers. Drivers typically work a 36-hour week across four days. Some firms also give staff a week off for every four that they work — the equivalent of 13 weeks of holiday per year.
In one particularly ludicrous example of wage inflation, rail operators who decided in the 1990s to stop paying staff via envelopes filled with banknotes and instead use bank transfers were forced to give workers who signed up a £100 pay rise.
As befits this antiquated demographic, many of the most contentious rules at the centre of the coming strike action date back to the early 20th century.
Perhaps the most important revolves around Sunday working. At present, an agreement dating back to 1919 — an era when steam traction prevailed — prevents the vast majority of rail companies from requiring employees to work on the Sabbath.
Instead, they must be persuaded to take on extra shifts, usually by offering large financial incentives.
In an era when leisure travel represents an increasing proportion of rail journeys — the pandemic reduced peak weekday traffic but increased the proportion of weekend journeys — the Government argues that such conventions are entirely unsustainable.
After all, when the weather is sunny, or major sporting events are on television, volunteers tend to be hard to come by. On the day of the last World Cup final, to cite a notorious example, 170 train services across the North of England were cancelled, because many drivers opted out of overtime. Another 36 in the South-West were canned.
On a sunny day shortly afterwards, Northern cancelled nearly 60 trains because ‘staff have made themselves unavailable for work’. That year, some 35,000 trains across the UK failed to complete scheduled journeys due to a ‘lack of drivers’.
news.sky.com
