My Senior Railcard expired in June ‘21 and because of Covid didn’t automatically renew it. Spin forward to last month, and I logged in to the card website, selecting renew an expired card - no luck I wasn’t found, even my old card number was deemed ‘invalid’. Phoning the call centre I was told after a period they delete cardholder details due to GDPR. They then said I would have to provide all the verification documents - the fact I still had my old card caused much consternatio, as I was clearly even older but they wanted current DL/Passport which are now expired.
after waiting for the 10 days email turnaround I found a code for 3% discount but as my renewal would be handled manuall, the £3.50 off a 3-year card was an impossibility. I gave up.
The lesson I learned was to refuse the digital card, as if I had one I doubt if I could have renewed - so I opted for a card again. Strange though you cannot use both - one as a back-up. Anyone know why?