krus_aragon
Established Member
BBC said:Train companies are making it too difficult for delayed rail passengers to receive compensation, consumer group Which? has claimed.
It is making a so-called super-complaint to the railway regulator, the Office of Rail and Road (ORR).
Which? said that as many as 47 million journeys a year end in cancellation or delay, and it should be easier for passengers to get their money back.
The ORR said it was already working to improve the situation.
Under the super-complaint rules, the ORR now has 90 days to respond and to announce whether it will take action.
http://www.bbc.co.uk/news/business-35134682
Reference is made to the fact that several franchises are still operating the old Passenger's Charter rules, and Virgin's introduction of automatic refunds. The lack of on-train announcements and ready dispensation of claim forms are among the issues raised.
Also, I was unaware that Osborne suggested lowering the Delay Repay threshold to 15 minutes in the Autumn Statement...
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