Sorry
najaB, but I agree with just about everyone else on this thread! Passengers should not be penalised for using a different Train Company when their train is cancelled (though the reasonableness of this may vary depending on the exact circumstances, each situation should be considered on its merits)
If a Company does not want to carry passengers on any ticket for which it receives no revenue, then it must NOT bid for any franchises. Likewise, for open access operators, they must NOT participate in inter-available ticketing (ie, they would be unviable as a business). Don't like it? Tough!
I do not think there is any doubt passengers should not be discriminated against at times of disruption, but ir the T&Cs are unclear, the consumer wins anyway.
The Unfair Terms in Consumer Contracts Regulations 1999
Written contracts
7. - (2) If there is doubt about the meaning of a written term,
the interpretation which is most favourable to the consumer shall prevail
http://www.opsi.gov.uk/si/si1999/19992083.htm
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So perhaps threads should be locked until such time as all the required information is received, in accordance with the sticky thread? Then and only then will the thread be open for assistance? Save the OP from having to read a lot of argument that has little or no relevance to their actual problem?
It's too late now, but in future people should post the full information at the start to avoid the problem in the first place. However if they forget, then yes we could lock it, if the OP uses the report button (
) to make a request, we will consider that request.
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Some XC guards appear to have their
own (incorrect)policy (which would not be tolerated in many industries) of
not adhering to this policy, which can be found on the XC website...:
https://www.crosscountrytrains.co.uk/media/380138/atoc_approved_code_of_practice.pdf
The nature of the rail network means that many passengers use connecting trains travelling with more than one Railway Undertaking in a single journey. During disruptive incidentspassengers should not be discriminated against on the basis of operator and efforts should be made to deliver the same high standards to every
one. This includes passengers travelling on Railway Undertaking-specific tickets who have be
en re-routed onto another Railway Undertaking’s trains because of disruption.
If a Train Company does not want to adhere to this, give up your franchise now.
If a Train Guard does not want to adhere to this, find another job.
If a bystander finds it unfair, then: you can lump it!