9/6/12 bought MEGATRAIN ticket to travel to LONDON 24/712 and on 15/612 get emailed that my journey has been CANCELLED!
Seems SWT have decided to stop any budget travel during the OLYMPICS as per below statement;
South West Trains are not offering any megatrain services from Monday 23 July - Saturday 8 September 2012. This period covers the Opening Ceremony (on Fri 27 July) to the end of the Paralympics. We are expecting a high demand for our trains over the summer period both to and from London. Megatrain was set up to offer low cost travel on services with available capacity and with the anticipated demand generated by the Olympics, Paralympics and various cultural events; we felt it inappropriate to offer megatrain services during this period.
This completely conradicts what the NATIONAL RAIL site states; as below;
"Train companies have been working together to offer great value fares and additional services for the 2012 Games"
How can it be fair that a seat is advertised, money paid for it and then being informed you cannot travel; even though SWT is selling the same seats on the same journey/date at this moment; only at 1600% more than I was charged.
Is there not some contract that can be enforced when buying a rail ticket as 'distance selling'. If I had obtained a normal ticket and not an emailed booking reference, to use as a 'ticket', then I would surely be boarding the train on 24/7/12 oblivious to knowing I had been bumped off the service to allow my seat to be sold at a higher price.
So can MEGATRAIN get away with this?
They are refusing to reply to any requests via email to get the action reversed.
Thanks in advance for any help/advice and hope this serves as a warning to others that if this action is allowed then surely MEGATRAIN can cancel ANY trip you have booked with them, for whatever reason they choose....and surely not all rail journey providers can behave in such a manner.
Seems SWT have decided to stop any budget travel during the OLYMPICS as per below statement;
South West Trains are not offering any megatrain services from Monday 23 July - Saturday 8 September 2012. This period covers the Opening Ceremony (on Fri 27 July) to the end of the Paralympics. We are expecting a high demand for our trains over the summer period both to and from London. Megatrain was set up to offer low cost travel on services with available capacity and with the anticipated demand generated by the Olympics, Paralympics and various cultural events; we felt it inappropriate to offer megatrain services during this period.
This completely conradicts what the NATIONAL RAIL site states; as below;
"Train companies have been working together to offer great value fares and additional services for the 2012 Games"
How can it be fair that a seat is advertised, money paid for it and then being informed you cannot travel; even though SWT is selling the same seats on the same journey/date at this moment; only at 1600% more than I was charged.
Is there not some contract that can be enforced when buying a rail ticket as 'distance selling'. If I had obtained a normal ticket and not an emailed booking reference, to use as a 'ticket', then I would surely be boarding the train on 24/7/12 oblivious to knowing I had been bumped off the service to allow my seat to be sold at a higher price.
So can MEGATRAIN get away with this?
They are refusing to reply to any requests via email to get the action reversed.
Thanks in advance for any help/advice and hope this serves as a warning to others that if this action is allowed then surely MEGATRAIN can cancel ANY trip you have booked with them, for whatever reason they choose....and surely not all rail journey providers can behave in such a manner.