AlterEgo
Veteran Member
Well yes, I'm talking about consumer confidence. It's the most popular site by a long way because it has a ubiquitous marketing presence, better refund fees than nearly every TOC, a great interface, and positions itself as an everyman outside the TOC bubble which uses innovations like elementary split-ticketing to save money on tickets.Does that include the consumers who bought what Trainline told them were "Open Returns" only to find that all or one portion were actually Day Returns that have disappeared?
I don't use Trainline but I do know why they are so popular, and the best competition is from other third party retailers, not some almost certainly awful National Rail site which won't be nearly as attractive to consumers.